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SAP Exam C_C4H51_2405 Topic 6 Question 13 Discussion

Actual exam question for SAP's C_C4H51_2405 exam
Question #: 13
Topic #: 6
[All C_C4H51_2405 Questions]

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

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Suggested Answer: B, D

by Glenn at Nov 18, 2024, 10:50 PM

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Lashaun
8 months ago
Haha, changing the customer in the main ticket? That's just asking for trouble. But B and D seem like solid options.
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Regenia
7 months ago
Definitely, being able to change the status of multiple sub-tickets and see all connected tickets from the main one are key advantages.
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Regenia
8 months ago
I agree, changing the customer could cause confusion. B and D do seem like the most useful benefits.
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Claudio
8 months ago
I agree with A and D. The grouping feature and visibility into all the related tickets are really useful.
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Vashti
8 months ago
I believe B and C are also benefits, as changing status and updating customers can save time and effort.
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Nieves
8 months ago
Options B and D are definitely correct. It's great to be able to manage sub-tickets from the main one and see all the connections.
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Stefany
7 months ago
I think having ticket hierarchies in SAP Service Cloud is a great feature overall.
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Christa
8 months ago
Definitely, it makes managing tickets much easier and more organized.
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Sean
8 months ago
Yes, and it's also convenient to see all the connected sub-tickets when you open the main ticket.
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Steffanie
8 months ago
I agree, being able to change the status of multiple sub-tickets from the main ticket is really helpful.
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Matthew
9 months ago
I agree with Leanora, linking multiple tickets and seeing all connected sub-tickets are definitely useful.
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Leanora
9 months ago
I think A and D are the benefits of ticket hierarchies.
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