Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

SAP Exam C_C4H51_2405 Topic 4 Question 6 Discussion

Actual exam question for SAP's C_C4H51_2405 exam
Question #: 6
Topic #: 4
[All C_C4H51_2405 Questions]

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

Show Suggested Answer Hide Answer
Suggested Answer: C, D

by Peter at Sep 07, 2024, 07:44 AM

Limited Time Offer

25%

Off

Get Premium C_C4H51_2405 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Wenona
10 months ago
Routing rules for warranties? That's an interesting one. I wonder if they have a 'warranty whisperer' mode where the system can talk to the warranty on your behalf.
upvoted 0 times
Marg
9 months ago
D) The system can be set up so that certain incident categories are not covered.
upvoted 0 times
...
Franklyn
10 months ago
That would be a cool feature to have!
upvoted 0 times
...
Rosalyn
10 months ago
C) When an agent creates a ticket with a registered product, the warranty is automatically determined.
upvoted 0 times
...
Carli
10 months ago
A) Routing rules can be applied to warranties.
upvoted 0 times
...
...
An
11 months ago
Haha, option B sounds like something a used car salesman would do. 'Hey, you want some extended warranty with that?' No thanks, I'll stick to the actual functionality.
upvoted 0 times
Thurman
10 months ago
D) The system can be set up so that certain incident categories are not covered.
upvoted 0 times
...
Cyndy
10 months ago
Haha, yeah, I agree. Option B does sound a bit pushy.
upvoted 0 times
...
Jackie
10 months ago
C) When an agent creates a ticket with a registered product, the warranty is automatically determined.
upvoted 0 times
...
Colton
11 months ago
A) Routing rules can be applied to warranties.
upvoted 0 times
...
...
Lawana
11 months ago
I also think that D) The system can be set up so that certain incident categories are not covered is important. It allows for customization and control over what is covered under warranty.
upvoted 0 times
...
Royal
11 months ago
I agree with Thea. These are the key features of warranty management in SAP Service Cloud. Kudos to the developers for making it so seamless!
upvoted 0 times
Lenny
11 months ago
That's correct. Another key feature is that when an agent creates a ticket with a registered product, the warranty is automatically determined.
upvoted 0 times
...
Mee
11 months ago
Yes, that's one of the main uses. The system can also be set up to exclude certain incident categories.
upvoted 0 times
...
...
Matthew
11 months ago
I'm not so sure about option B. Why would I want to upsell a warranty to a customer? Isn't the point of warranty management to provide coverage, not to make an extra sale?
upvoted 0 times
...
Sue
11 months ago
I agree with Katlyn. Those two options make sense because they help streamline the process and ensure accurate warranty information is applied.
upvoted 0 times
...
Thea
11 months ago
Options C and D are definitely the correct answers here. The system should automatically determine the warranty when a product is registered, and you can set up certain incident categories to be excluded from coverage.
upvoted 0 times
Cyndy
11 months ago
It's important to have the system automatically determine warranties and exclude certain incident categories from coverage.
upvoted 0 times
...
Nicholle
11 months ago
That's right, the system automatically determines the warranty and certain incident categories can be excluded from coverage.
upvoted 0 times
...
Cyndy
11 months ago
I agree, options C and D make the most sense for warranty management in SAP Service Cloud.
upvoted 0 times
...
Nicholle
11 months ago
I agree, options C and D are the main uses for warranty management in SAP Service Cloud.
upvoted 0 times
...
...
Katlyn
11 months ago
I think the main uses for warranty management in SAP Service Cloud are A) Routing rules can be applied to warranties and C) When an agent creates a ticket with a registered product, the warranty is automatically determined.
upvoted 0 times
...

Save Cancel