SAP Exam C_C4H51_2405 Topic 4 Question 21 Discussion

Actual exam question for SAP's C_C4H51_2405 exam

Question #: 21
Topic #: 4

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2 correct answers to this question.

AScoping in the Configuration Workbench

BSocial media channel configuration

CApproval process for social media import run

DWork distribution

Show Suggested Answer

Suggested Answer: B, D

by Lucille at May 05, 2025, 02:58 AM

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Britt

2 months ago

B and D make the most sense to me. Gotta love that SAP Service Cloud automation!

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Anissa

2 months ago

Haha, imagine if the answer was C - 'Approval process for social media import run'. That would be overkill, who has time for that?

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Terrilyn

1 months ago

D) Work distribution

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Hildegarde

2 months ago

B) Social media channel configuration

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Boris

2 months ago

A) Scoping in the Configuration Workbench

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Jesusita

2 months ago

I think both B) Social media channel configuration and D) Work distribution are crucial for automating ticket creation from Facebook posts.

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Susana

2 months ago

I agree, B and D are the way to go. Scoping and approval process don't seem relevant for this use case.

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Carey

2 months ago

User 2: Definitely, that's important. Work distribution is also key for assigning tickets to the right team.

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Devorah

2 months ago

User 1: I think we should focus on social media channel configuration.

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Lucy

2 months ago

I believe D) Work distribution is also important for assigning tickets to the right team.

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Tamra

3 months ago

Definitely B and D! Setting up the social media channel and work distribution are key for automating ticket creation from Facebook posts.

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Jennifer

29 days ago

Approval process for social media import run is not directly related to creating tickets from Facebook posts.

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Lamar

1 months ago

Scoping in the Configuration Workbench is not necessary for this specific task.

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Jina

2 months ago

Yes, work distribution is also important to ensure tickets are assigned to the right team.

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Jeff

2 months ago

I agree, setting up the social media channel is crucial for this automation.

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William

3 months ago

I agree with Alishia. Social media channel configuration is essential for this task.

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Alishia

3 months ago

I think B) Social media channel configuration can help with this.

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