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SAP Exam C_C4H51_2405 Topic 3 Question 1 Discussion

Actual exam question for SAP's C_C4H51_2405 exam
Question #: 1
Topic #: 3
[All C_C4H51_2405 Questions]

You have determined that one of your products has a known fault. You want to ensure that all cases

with that product are automatically assigned to the escalation team. Which feature in SAP Service

Cloud Version 2 would you use to do this?

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Suggested Answer: B

by Edmond at Sep 11, 2024, 03:57 AM

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Lynna
10 months ago
I see your point, Cherry. But I think Case routing is more suitable because it specifically deals with assigning cases.
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Cherry
10 months ago
I'm not sure. Maybe Notifications could also work for this purpose?
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Olene
11 months ago
I agree with Lynna. Case routing would be the best option for automatically assigning cases to the escalation team.
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Lynna
11 months ago
I think the feature we should use is Case routing.
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Tyra
11 months ago
Notifications? What is this, a pager from the 90s? Case routing is the 21st-century solution.
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Una
11 months ago
I agree, notifications may be outdated, but case routing ensures the right team gets the right cases in a timely manner.
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Elouise
11 months ago
Case routing is definitely the way to go for assigning cases with known faults to the escalation team.
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Myra
11 months ago
SLA? More like S-LAzy if you ask me. Case routing is the clear winner.
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Lynsey
11 months ago
I think case routing is the way to go here. Gotta get those faulty products to the escalation team ASAP!
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Valene
11 months ago
Yes, using case routing would ensure that all cases with the faulty product are directed to the escalation team automatically.
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Alberta
11 months ago
I agree, case routing would definitely help streamline the process.
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Tran
11 months ago
Yes, we can set up rules to automatically assign cases with the faulty product to the escalation team.
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Arlene
11 months ago
I agree, case routing would definitely help streamline the process.
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