This question is a piece of cake! A, D, and E are clearly the right choices. Setting up the account and import settings are essential for getting that new channel up and running.
User Comment: This question is a piece of cake! A, D, and E are clearly the right choices. Setting up the account and import settings are essential for getting that new channel up and running.
Yeah, no way I'm selecting the 'social media channel service level' as one of the correct answers. Sounds like something the channel provider would handle, not the admin.
Haha, I bet the person who wrote this question was just trying to trip us up with those other options. Defining ticket priority with the provider? Come on, that's not an admin task!
Hmm, I think A, D, and E are the correct answers. Creating the import run, setting up the account access, and selecting the channel type seem like the key steps.
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