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SAP Exam C_C4H32_2411 Topic 3 Question 7 Discussion

Actual exam question for SAP's C_C4H32_2411 exam
Question #: 7
Topic #: 3
[All C_C4H32_2411 Questions]

What can a customer support agent use the Assisted Service Module to do?Note: There are 3 correct Answer to this question

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Suggested Answer: A, D, E

by Rozella at Jan 26, 2025, 02:27 AM

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Jillian
3 months ago
This exam question is like a choose-your-own-adventure story, but with less adventure and more bureaucracy. I'll just go with all the options and hope for the best!
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Raina
2 months ago
D) Search for a customer's account or session
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Theresia
2 months ago
B) Approve an order flagged as possible fraud
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Shawna
3 months ago
A) View the customer's cart using the 360 degree customer view
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Ellsworth
4 months ago
Hmm, B, C, and D seem legit. Although, I'm a bit worried about creating accounts on a customer's behalf. Sounds like a recipe for identity theft!
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Marget
2 months ago
Using the ASM to view the customer's cart can also be helpful in assisting customers.
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Kathrine
3 months ago
Approving orders and searching for accounts are important tasks for agents.
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Melissa
3 months ago
Creating accounts on behalf of customers does sound risky, I agree.
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Shalon
3 months ago
I think B and D are definitely useful for customer support agents.
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Lashunda
4 months ago
In addition to those, they can create and assign a coupon during the ASM session.
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Mary
4 months ago
I agree with Albina. They can also search for a customer's account or session.
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Viola
4 months ago
Wait, we can't create accounts for customers? That's like, the whole point of customer support, right? I'll go with A, D, and E.
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Elli
3 months ago
Creating accounts for customers is not allowed. A, D, and E are the correct options.
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Ronny
3 months ago
No, we can't create accounts for customers. A, D, and E are correct.
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Lauran
4 months ago
I'm going with B, D, and E. Fraud approval and coupon creation - the customer support agent's Swiss Army knife!
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Albina
4 months ago
I think a customer support agent can use the ASM to view the customer's cart.
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Cyndy
4 months ago
A, D, and E sound like the right options. Gotta love that 360-degree customer view!
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Becky
2 months ago
E) Create and assign a coupon good for the duration of the ASM session
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Maryln
2 months ago
D) Search for a customer's account or session
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Rosendo
2 months ago
A) View the customer's cart using the 360 degree customer view
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