Your customer has recently renewed a contract with a supplier. As part of this process, the target for their on time delivery KPI has increased to 96%. What should the customer update to reflect this change for future performance reviews?
D seems like the right choice to me. The customer should update the master survey and scorecard in the Supplier Performance Management project template.
I think the answer is C. The customer should update the survey and scorecard for the next recurrence period to reflect the new target for the on-time delivery KPI.
Melissa
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