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Salesforce TVB-201 Exam

Certification Provider: Salesforce
Exam Name: Trailhead Virtual Bootcamp for New Admins
Number of questions in our database: 248
Exam Version: Feb. 11, 2024
TVB-201 Exam Official Topics:
  • Topic 1: Salesforce Platform Basics/ Company-Wide Org Settings
  • Topic 2: Salesforce Mobile App Customization/ Leads and Opportunities
  • Topic 3: Create a Process for Support Cases/ Data Management & Reporting
  • Topic 4: Chatter Administration/ Service Cloud Essentials
  • Topic 5: Which Automation Tool is Right/ Salesforce User Basics
  • Topic 6: Quick Start Process Project/ Accounts and Contacts
  • Topic 7: Knowledge Basics for LEX/ Formulas & Validation
  • Topic 8: Sales Cloud Einstein/ Lightning App Builder/ Service Cloud Basics

Free Salesforce TVB-201 Exam Actual Questions

The questions for TVB-201 were last updated On Feb. 11, 2024

Question #1

Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.

Why are the support reps unable to see the Closed option in the specified piclist?

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Question #2

Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs.

What are two considerations when installing a managed package in a sandbox?

Choose 2 answers.

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Correct Answer: B, D

Two considerations when installing a managed package in a sandbox are:

The installation link has to be modified to test.salesforce.com, because the default installation link points to login.salesforce.com which is for production orgs. To install a package in a sandbox org, the administrator has to replace login with test in the installation URL before clicking it.

The package will be removed any time the sandbox is refreshed, because refreshing a sandbox replaces its current data and metadata with those from its source org. If the source org does not have the package installed, then the sandbox will lose it after refresh. Any metadata changes to the package do not have to be recreated in production, because they are preserved during upgrades unless overwritten by the package developer. Install for Admins Only is not the only install option available; there are also Install for All Users and Install for Specific Profiles options. Reference: https://help.salesforce.com/s/articleView?id=sf.distribution_installing_packages.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.data_sandbox_implementation_tips.htm&type=5


Question #4

Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.

Which two ways can the marketing users now access converted leads for editing?

Choose 2 answers

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Correct Answer: A, C

Two ways that marketing users can now access converted leads for editing are:

Find them in the global search result, by entering the lead name or other keywords in the global search box and selecting Leads from the drop-down menu. Converted leads will appear in the search result with a check mark icon next to them.

Utilize a list view where lead status equals Qualified, by creating or modifying a list view on the Leads tab and adding a filter for Lead Status equals Qualified. Converted leads will have Qualified as their lead status and will be visible in the list view. Searching the Recent Records component on the homepage or using Data Import Wizard will not allow users to access converted leads for editing. Reference: https://help.salesforce.com/s/articleView?id=sf.leads_view_converted.htm&type=5



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