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Salesforce CRT-251 Exam
- Topic 1: Explain The Factors That Influence Sales Metrics, Kpis And Business Challenges/ Explain Common Sales Processes And Key Considerations
- Topic 2: Given A Scenario, Determine How To Facilitate A Successful Consulting Engagement (Plan, Gather Requirements, Design, Build, Test, And Document)
- Topic 3: Given A Scenario, Determine Appropriate Sales Deployment Considerations/ Given A Scenario, Measure The Success Of A Sales Cloud Implementation Project
- Topic 4: Given A Set Of Requirements, Design An End-To-End Sales Process From Lead To Opportunity To Quote To Close To Order
- Topic 5: Given A Scenario, Analyze Customer Requirements To Determine An Appropriate Solution Design Considering Capabilities, Limitations, And Design Trade-Offs
- Topic 6: Given A Scenario, Identify An Appropriate Approach When Designing The Lead Conversion Process/ Describe The Implementation Considerations When Designing A Sales Process
- Topic 7: Given A Scenario, Determine When It Is Appropriate To Include Custom Application Development Or A Third-Party Application
- Topic 8: Describe The Appropriate Uses Cases For Account And Opportunity Teams And The Effect On Sales Roles, Visibility, Access, And Reporting
- Topic 9: Explain The Capabilities And Use Cases For Enterprise Territory Management/ Explain The Capabilities, Use Cases And Design Considerations When Implementing Orders
- Topic 10: Explain The Capabilities, Use Cases And Design Considerations Of Salesforce Mobile Applications Pertinent To The Sales Process
- Topic 11: Explain How Marketing Capabilities Support The Sales Process/ Given A Scenario, Recommend Appropriate Methods For Lead Scoring And Criteria For Lead Qualification
- Topic 12: Explain The Best Practices For Managing Lead Data Quality/ Identify Use Cases And Design Considerations For Social Accounts And Contacts
- Topic 13: Explain How The Ownership Of Account And Contact Records Drive Visibility Of Related Sales Information Such As Opportunities, Activities, Etc
- Topic 14: Explain The Various Methods For Establishing Relationships Between Accounts And Contacts/ Explain The Impact Of Having An Account Hierarchy/ Explain The Use Cases And Implications For Implementing Person Accounts
- Topic 15: Explain The Methods For Populating And Maintaining Account And Contact Data Using Data Enrichment Tools/ Given A Set Of Requirements, Determine How To Support Different Sales Process Scenarios
- Topic 16: Given A Scenario, Determine The Relationships Between Sales Stages, Forecast And Pipeline
- Topic 17: Describe The Relationships Between Opportunities To Assets, Product Line Items And Schedules, Price Books, Quotes, Contracts, Campaigns, Etc
- Topic 18: Given A Set Of Requirements, Determine The Appropriate Forecasting Solution/ Describe The Impact Of Multi-Currency On Opportunities
- Topic 19: Given A Scenario, Determine The Key Features That Help To Enable And Measure Sales Productivity And Adoption/ Identify Use Cases And Considerations For Using Email And Productivity Tools
- Topic 20: Given A Scenario, Identify The Appropriate Mobile Solution To Improve Sales Productivity/ Explain The Use Cases And Best Practices For Using Content Vs. Salesforce Files In The Sales Process
- Topic 21: Explain The Use Cases For Communities And Sites In The Sales Process/ Identify The Impact Of Enabling Communities
- Topic 22: Given A Set Of Desired Metrics, Determine The Appropriate Report, Dashboard Or Reporting Snapshot Solution
- Topic 23: Describe The Implementation Considerations Of Multi-Currency On Reports And Dashboards/ Explain The Use Cases And Considerations For Integrations Common To Sales Cloud Implementations
- Topic 24: Explain The Use Cases And Considerations For Data Migration In Sales Cloud/ Given A Scenario, Analyze The Implications And Design Considerations Of Large Data And Transaction Volumes
- Topic 25:
Free Salesforce CRT-251 Exam Actual Questions
The questions for CRT-251 were last updated On Apr. 20, 2024
Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an architecture diagram of the system.
Which stage of the project lifecycle does this fall under?
A consultant has been tasked with analyzing the way sates reps use Salesforce to work a deal from inception to close, and then presenting this information to management.
What should the consultant utilize to present the information?
The best way for the consultant to present the information about how sales reps use Salesforce to work a deal is to utilize a Business Process Map. This map will provide an overview of the process, and can be used to explain how each step of the process works. Additionally, a Business Process Map can also be used to identify areas of optimization and improvement, as well as to document any changes that need to be made. A Sales Architecture Map, System Landscape Diagram, and Entity Relationship Diagram are not suitable for this purpose.
Prospects at Cloud Kicks are exposed to many different marketing activities. In most cases, a combination of several different activities result in a successful sale.
How should the consultant configure Salesforce to track which marketing activities influenced the customer to make a purchase?
Creating a junction object between Campaign and Opportunity is the best way to track which marketing activities influenced a customer to make a purchase. This junction object will allow you to track the influence of multiple Campaigns on a single Opportunity, which can be used to gain insights into which Campaigns are most effective.
The Cloud Kicks sales team collaborates on opportunities which help them close more deals. What should the consultant configure to allow contributing sales team members to share in the revenue from closed opportunities?
A sales manager for one of Cloud Kicks" sales territories is unable to see a forecast for the current quarter.
How should the consultant resolve this issue?
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
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