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Salesforce ADX261 Exam

Certification Provider: Salesforce
Exam Name: Administer and Maintain Service Cloud
Number of questions in our database: 150
Exam Version: Jan. 24, 2023
ADX261 Exam Official Topics:
  • Topic 1: Create and manage entitlements to customize the level of support for each customer/ Enable Lightning Knowledge and assign appropriate user licenses
  • Topic 2: Customize the look and layout of the community/ Create processes to streamline a support team?s workflow and case management
  • Topic 3: Add the Reputation component to the community/ Customize fields, page layouts, and record types for different kinds of support cases
  • Topic 4: Customize access to, permissions for, and visibility of knowledge tools and processes/ Enable communities in your Salesforce org
  • Topic 5: Customize page layouts and record types to support knowledge article management/ Create a permission set for effective administration of communities
  • Topic 6: Manage and close cases more efficiently using knowledge articles/ Create and manage articles to ensure quality of information
  • Topic 7: Enable and utilize Chat (formerly Live Agent/ Customize the Lightning Console pages
  • Topic 8: Define picklist values for each new record type/ Salesforce Self-Service Communities/ Create your own Service Console app
  • Topic 9: Optimize the use of Omni-Channel/ Case Escalations and Entitlements

Free Salesforce ADX261 Exam Actual Questions

The questions for ADX261 were last updated On Jan. 24, 2023

Question #1

Milestones can be added to which two Object types?

Choose 2 answers

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Correct Answer: B, C

Question #2

Universal Containers has a policy that requires all email traffic to remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones on its legacy system.

When implementing Salesforce, what solution should a consultant recommend for this scenario?

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Correct Answer: A

Question #3

After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.

How should a consultant correct this problem

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Correct Answer: D

Question #4

What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers

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Correct Answer: B, C, E

Question #5

Universal Containers (UC) receives partner data in Excel format. The Excel data is all text, but needs to be imported into existing Salesforce Date, Number, and Text fields.

Which three best practices should a consultant recommend?

Choose 3 answers

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Correct Answer: B, C, D

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