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Free Salesforce Certified Education Cloud Consultant (ED-Con-101) Exam Dumps October 2026

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Question No: 1

A university system purchased Salesforce and wants to move to an enterprise model for all of the schools in the system. The university needs to track students both as individuals and as part of a household. The Recruitment and Admissions office also wants to track events, the event locations, and the event vendors.

Which account model should the consultant recommend?

AEducation Data Architecture (EDA) Account Model

BPerson Account Model

CStandard Account Model

Show Answer

Suggested Answer: A Explanation:

The consultant should recommend the Education Data Architecture (EDA) Account Model as the account model for the university system that purchased Salesforce and wants to move to an enterprise model for all of the schools in the system. The EDA Account Model is an account model that allows users to store information about individuals or organizations that are related to an educational institution, such as students, parents, faculty, staff, alumni, or donors. The EDA Account Model can help the university system track students both as individuals and as part of a household using features such as Contacts, Accounts, Relationships, or Affiliations. The EDA Account Model can also help the Recruitment and Admissions office track events, the event locations, and the event vendors using features such as Campaigns or Campaign Members. The Person Account Model and the Standard Account Model are not account models that can meet the requirements of the university system that purchased Salesforce and wants to move to an enterprise model for all of the schools in the system. Reference:

https://powerofus.force.com/s/article/EDA-Accounts

https://powerofus.force.com/s/article/EDA-Campaigns

Question No: 2

MultipleChoice

A primary school has implemented the K-12 Architecture Kit. The school needs to report out basic student demographic information. What should the consultant do to meet this requirement?

Options

ACreate a new student demographic dashboard.

BRefer to the existing sample student demographic dashboard.

CUse the Student Success Hub Tableau Accelerator.

Answer
BExplanation

The consultant should refer to the existing sample student demographic dashboard to report out basic student demographic information for the primary school that has implemented K-12 Architecture Kit. The sample student demographic dashboard is a dashboard that comes with K-12 Architecture Kit and shows information about students' demographics, such as gender, ethnicity, grade level, or school. The sample student demographic dashboard can help the primary school report out basic student demographic information by using features such as charts, tables, or filters. The consultant can also customize or modify the sample student demographic dashboard to meet the primary school's specific needs or preferences. Creating a new student demographic dashboard, using the Student Success Hub Tableau Accelerator, or creating a custom Report Type are not things that the consultant should do to report out basic student demographic information for the primary school that has implemented K-12 Architecture Kit. Reference:

https://www.salesforce.org/products/k-12-architecture-kit/overview/

https://powerofus.force.com/s/article/K12-Dashboards

Question No: 3

MultipleChoice

The director of advising wants to better understand why students are meeting with their advisors.

Which Advisor Link Feature should the consultant include in a report?

Options

ASuccess Plan Type

BAlert Reason

CAppointment Topic

DCase Status

Answer
CExplanation

Appointment Topic is an Advisor Link feature that the consultant should include in a report to better understand why students are meeting with their advisors. Appointment Topic is a field on the Appointment object that indicates the reason or subject of the meeting. Success Plan Type, Alert Reason, and Case Status are not Advisor Link features that show why students are meeting with their advisors. Reference:

https://help.salesforce.com/s/articleView?id=sf.eda_appointment_topic.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_reports.htm&type=5

Question No: 4

MultipleChoice

A law school wants a recruitment and admissions system with a multichannel marketing tool, Admission officers want an application portal they can brand. Marketers want an integrated social listening tool.

Which solution set should the consultant recommend?

Options

AEducation Cloud, MuleSoft, Anypoint Platform, Pardot

BEducation Cloud, Elevate, Experience Cloud

CEducation Cloud, Experience Cloud, Marketing Cloud

DEducation Cloud, Nonprofit Cloud, Marketing Cloud

Answer
CExplanation

The consultant should recommend Education Cloud, Experience Cloud, and Marketing Cloud as a solution set to meet the requirement of having a multichannel marketing tool, an application portal they can brand, and an integrated social listening tool for the law school. Education Cloud is a product that provides solutions for higher education institutions to manage their recruitment, admissions, student success, and advancement processes. Experience Cloud is a product that allows users to create and manage digital experiences for customers, partners, or employees on any device or channel. Marketing Cloud is a product that allows users to create and manage personalized and targeted marketing campaigns for customers or prospects. The consultant can help the law school leverage Education Cloud, Experience Cloud, and Marketing Cloud to create a branded application portal, engage with prospects across multiple channels, and monitor social media conversations. Education Cloud, MuleSoft Anypoint Platform, Pardot; Education Cloud, Elevate, Experience Cloud; or Education Cloud, Nonprofit Cloud, Marketing Cloud are not solution sets that can meet the requirement of having a multichannel marketing tool, an application portal they can brand, and an integrated social listening tool for the law school. Reference:

https://www.salesforce.org/products/education-cloud/overview/

https://www.salesforce.com/products/experience-cloud/overview/

https://www.salesforce.com/products/marketing-cloud/overview/

Question No: 5

MultipleChoice

A CRM committee for a university has asked a consultant about the major release cadence of Salesforce.org and Salesforce.com platform enhancements.

When are Salesforce.org releases?

Options

AApproximately two weeks after Salesforce.com releases

BApproximately one month before Salesforce.com releases

CApproximately two weeks before Salesforce.com releases

DApproximately one month after Safesforce.com releases

Answer
AExplanation

Salesforce.org releases are approximately two weeks after Salesforce.com releases. This means that Salesforce.org customers can benefit from both platform enhancements and industry-specific solutions in a timely manner. The other options are incorrect because they do not reflect the actual release cadence of Salesforce.org. Reference:

https://powerofus.force.com/s/article/SFDO-Release-Schedule

https://www.salesforce.org/blog/salesforce-org-release-schedule/

Question No: 6

MultipleChoice

The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.

Which solution should the consultant recommend?

Options

AThird-party app

BSalesforce Maps

CEinstein Bots

Answer
CExplanation

The best solution for the Recruitment and Admissions office to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices is C. Einstein Bots12. Einstein Bots are chatbots that use artificial intelligence (AI) to automate conversations with prospective students on various channels, such as SMS, social media, and email. They can provide information, answer questions, collect data, and hand off the conversation to a human agent if needed. Einstein Bots can help the Recruitment and Admissions office to track digital engagement and interactions with prospects on their mobile devices, and improve the student experience12.

A third-party app is not a Salesforce solution and may not be compatible with the Salesforce platform or the Education Data Architecture (EDA) that the Recruitment and Admissions office uses. Salesforce Maps is a location intelligence solution that helps sales and service teams optimize their territories, routes, and schedules3. It is not directly relevant to the scenario described in the question.

Question No: 7

MultipleChoice

A university plans to expand its Salesforce Education Data Architecture (EDA) environment to support student services for all of its schools. The university want Contact's family information.

Which action should the consultant take?

Options

ASet the Default Account Model to Administrative.

BPopulate the Account field with the Household record.

CSet the Default Account Model to Household.

Answer
CExplanation

Setting the Default Account Model to Household will allow the university to capture Contact's family information using Household Accounts, which are automatically created when new Contacts are added. Setting the Default Account Model to Administrative will create Administrative Accounts, which are used to group Contacts by their affiliation to an educational institution or organization, not by their family relationship. Populating the Account field with the Household record is not a valid action because the Account field is read-only and automatically populated based on the Default Account Model. Reference:

https://powerofus.force.com/s/article/EDA-Account-Model

https://powerofus.force.com/s/article/EDA-Accounts-and-Contacts

Question No: 8

MultipleChoice

An Advancement office is evaluating the automation capabilities of the Education Data Architecture (EDA). The office needs to be able to identify inactive addresses and have them sync to the contact record.

How should the consultant meet this requirement?

Options

ASet the inactive address on the Contact record through integration.

BSelect the 'Inactive' checkbox on the Address record.

CDevelop a custom trigger to update the Contact record.

Answer
BExplanation

The Education Data Architecture (EDA) provides a feature to track and manage multiple addresses for contacts and accounts using the Address object1.The Address object has a field called ''Inactive'' that indicates whether the address is currently in use or not2. By selecting the ''Inactive'' checkbox on the Address record, the consultant can mark the address as inactive and have it sync to the contact record.The contact record will then show the inactive address in the Mailing Address field, with a strike-through line to indicate that it is no longer valid3.

Setting the inactive address on the contact record through integration is not a recommended solution, as it would bypass the EDA address management feature and create inconsistency between the contact and address records. Developing a custom trigger to update the contact record is also not necessary, as EDA already provides a built-in mechanism to handle inactive addresses using the Address object.

1: Understand Addresses in EDA - Salesforce

2: EDA Object Reference - Salesforce

3: Manage Simple Changes to Address Records - Salesforce

Question No: 9

MultipleChoice

A business school will implement Salesforce for its MBA recruitment and admissions.

Which two roles should participate in the Salesforce Center Excellence?

Choose 2 answers

Options

APresident of the university

BUniversity technology vice president

CRecruitment and admissions leader

DSalesforce system admin

Answer
C, DExplanation

The recruitment and admissions leader and the Salesforce system admin are two roles that should participate in the Salesforce Center of Excellence for the business school that will implement Salesforce for its MBA recruitment and admissions. A Salesforce Center of Excellence is a team or a group of stakeholders that provides guidance and support for Salesforce implementation and adoption across an organization. The recruitment and admissions leader is a role that represents the business unit or department that will use Salesforce for its processes and goals. The recruitment and admissions leader can participate in the Salesforce Center of Excellence by providing requirements, feedback, or sponsorship for the project. The Salesforce system admin is a role that manages and maintains the Salesforce environment for an organization. The Salesforce system admin can participate in the Salesforce Center of Excellence by configuring, customizing, or troubleshooting the solution, and providing training or documentation for end users.

Question No: 10

MultipleChoice

Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have manage. They want to send mass emails to

constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria.

Which solution should consultant recommend?

Options

AfoundationConnect

BSalesforce Inbox

CPardot

DMarketing Cloud

Answer
CExplanation

The consultant should recommend Pardot as a solution to meet the requirement of sending mass emails to constituents in their territories and automating donor prospect prioritization based on engagement and specified criteria for the major gift officers. Pardot is a product that allows users to create and manage personalized and targeted marketing campaigns for customers or prospects. Pardot can help the major gift officers send mass emails to constituents in their territories using features such as email templates, dynamic content, or email preference centers. Pardot can also help the major gift officers automate donor prospect prioritization based on engagement and specified criteria using features such as lead scoring, lead grading, or automation rules. foundationConnect, Salesforce Inbox, and Marketing Cloud are not solutions that can meet the requirement of sending mass emails to constituents in their territories and automating donor prospect prioritization based on engagement and specified criteria for the major gift officers. Reference:

https://www.salesforce.com/products/pardot/overview/

https://trailhead.salesforce.com/en/content/learn/modules/pardot-basics

Question No: 11

MultipleChoice

The Student Services department wants a way for students and advisors to picture academic options more clearly and visualize degree requirements.

Which two components should the consultant recommend to meet their needs?

Choose 2 answers

Options

ASuccess Plans

BPath

CPathways

DPlan Requirements

Answer
C, DExplanation

Pathways and Plan Requirements are two components that the consultant can recommend to meet the requirement of providing a way for students and advisors to picture academic options more clearly and visualize degree requirements. Pathways is a component that allows users to create and manage academic plans for students, such as majors, minors, or certificates. Pathways can help students and advisors picture academic options more clearly by showing the courses and requirements needed to complete an academic plan. Plan Requirements is a component that allows users to define and group the requirements for an academic plan, such as credits, courses, or electives. Plan Requirements can help students and advisors visualize degree requirements by showing the progress and status of each requirement for an academic plan. Success Plans and Path are not components that can meet the requirement of providing a way for students and advisors to picture academic options more clearly and visualize degree requirements. Reference:

https://www.salesforce.org/products/student-success-hub/overview/

https://powerofus.force.com/s/article/SSHub-Pathways

https://powerofus.force.com/s/article/SSHub-Plan-Requirements

Question No: 12

MultipleChoice

A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.

Which three steps should the consultant recommend?

Choose 3 answers

Options

ADevelop a Performance Testing Strategy.

BConfirm the university has enough login licenses.

CIdentify areas that may impact governor limits.

DUse a third-party testing automation tool.

ELog a case with Salesforce Support to increase limits.

Answer
A, C, EExplanation

The consultant should recommend to develop a performance testing strategy, identify areas that may impact governor limits, and log a case with Salesforce Support to increase limits as three steps to prepare for the large increase in users accessing the system at any one time. Developing a performance testing strategy means creating and executing tests that measure how the system performs under different scenarios and conditions, such as load testing or stress testing. Developing a performance testing strategy can help evaluate the system's reliability, scalability, and responsiveness when faced with high user demand. Identifying areas that may impact governor limits means finding and analyzing the code or processes that may consume excessive system resources or exceed the predefined limits set by Salesforce, such as CPU time limit or SOQL query.

Question No: 13

MultipleChoice

A consultant needs to import a large volume of records into a university s Salesforce production environment that has the Education Data Architecture (EDA). The import file already defines Account and Address information. The university's environment has a private sharing model and several sharing rules.

Which two temporary actions should the consultant take before importing the data?

Options

AChange the sharing model to Public Read/Write

BDisable unnecessary code using TDTM.

CDisable sharing rules using TDTM.

DChange the account model to Household

Answer
B, CExplanation

The consultant should disable unnecessary code using TDTM and disable sharing rules using TDTM as two temporary actions before importing the data into the university's Salesforce production environment that has EDA. TDTM stands for Table Driven Trigger Management, which is a feature that allows users to customize the behavior of EDA triggers and disable or enable them as needed. Disabling unnecessary code using TDTM can help prevent unwanted automation and validation from running and affecting the data import. Disabling sharing rules using TDTM can help prevent sharing recalculation and improve performance. Changing the sharing model to Public Read/Write or changing the account model to Household are not temporary actions that the consultant should take before importing the data into the university's Salesforce production environment that has EDA. Reference:

https://powerofus.force.com/s/article/EDA-TDTM

https://help.salesforce.com/s/articleView?id=sf.data_loader_tips.htm&type=5

Question No: 14

MultipleChoice

A higher education institution has used Salesforce for many years and has Person Accounts enabled. The institution wants to install the

Education Data Architecture (EDA) in their existing Salesforce environment.

What are two considerations the consultant should discuss with the institution?

Choose 2 answers

Options

AUse EDA record types for student contacts and lead management.

BPerson Accounts are unsupported in EDA.

CPerson Accounts can only be merged with Administrative Accounts.

DA support ticket is required to disable Person Accounts.

Answer
A, DExplanation

The consultant should discuss with the institution how they can use EDA record types for student contacts and lead management, and how a support ticket is required to disable Person Accounts, as two considerations for installing EDA in their existing Salesforce environment that has Person Accounts enabled. EDA record types are predefined record types that are available for the Contact and Lead objects in EDA. EDA record types can be used to categorize and manage different types of contacts and leads, such as students, faculty, staff, alumni, or applicants. The institution can use EDA record types for student contacts and lead management instead of using Person Accounts. A support ticket is a request that users can submit to Salesforce Support to get assistance or guidance on various issues or tasks. A support ticket is required to disable Person Accounts, because this is a permanent and irreversible action that can affect data and functionality. The institution should submit a support ticket to disable Person Accounts before installing EDA, because Person Accounts are unsupported in EDA. Person Accounts being unsupported in EDA, or Person Accounts being able to only merge with Administrative Accounts, are not considerations for installing EDA in their existing Salesforce environment that has Person Accounts enabled. Reference:

https://powerofus.force.com/s/article/EDA-Record-Types

https://help.salesforce.com/s/articleView?id=sf.accounts_person_behavior.htm&type=5

https://powerofus.force.com/s/article/EDA-Installation

Question No: 15

MultipleChoice

The Executive Education department plans to use the Education Data

Architecture (EDA) for prospective and current students. The system

admin wants to map prospects and students' employers to the standard Account field in Salesforce.

Which two actions should the consultant recommend instead? Choose 2 answers

Options

APopulate the employer Affiliation record in the Primary Business Organization field.

BSelect Administrative as the Default Account Model in EDA Settings.

CPopulate the employer Account record in the Primary Business Organization field.

DSelect Organization as the Default Account Model in EDA Settings.

Answer
A, DExplanation

The consultant should recommend to populate the employer Affiliation record in the Primary Business Organization field, and select Organization as the Default Account Model in EDA Settings instead of mapping prospects and students' employers to the standard Account field in Salesforce. Affiliation is an object that represents a relationship between a Contact and an Account or another Contact. Affiliation can be used to track various types of relationships, such as student, faculty, staff, alumni, donor, or employer. The Primary Business Organization field on the Contact object indicates which Affiliation record is marked as primary for a Contact's business organization. The consultant should use Affiliation to track prospects and students' employers instead of using the standard Account field in Salesforce. Organization is an account model that allows users to store information about organizations that are not educational institutions, such as businesses or nonprofits. Organization can be used to track various information about an organization, such as name, industry, revenue, or employees. The consultant should select Organization as the Default Account Model in EDA Settings instead of using Standard Account or other account models in EDA. Reference:

https://powerofus.force.com/s/article/EDA-Affiliations

https://powerofus.force.com/s/article/EDA-Accounts

https://powerofus.force.com/s/article/EDA-Settings

Question No: 16

MultipleChoice

A university plans to implement Salesforce. The project lead is drafting a communication plan and has asked the consultant to provide examples of communications to send after implementation.

Which two communication examples should a consultant recommend?

Choose 2 answers

Options

AUser contest

BPost go-live recap

CTeaser email

DProject sponsor profile

Answer
A, BExplanation

User contest and post go-live recap are two communication examples that the consultant can recommend to send after implementation. User contest is a type of communication that encourages users to participate in a competition or a challenge related to using Salesforce, such as completing a certain number of tasks, earning badges on Trailhead, or submitting feedback or ideas. User contest can help increase user engagement, adoption, and satisfaction with Salesforce. Post go-live recap is a type of communication that summarizes the results and outcomes of the implementation project, such as key achievements, lessons learned, success stories, or next steps. Post go-live recap can help celebrate the project completion, acknowledge the project team and stakeholders, and provide guidance for future improvements. Teaser email and project sponsor profile are two communication examples that the consultant can recommend to send before implementation. Reference:

https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf

https://trailhead.salesforce.com/en/content/learn/modules/change_management/change_management_communicate

Question No: 17

MultipleChoice

The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help them build a CRM Strategy.

What are two recommendations the consultant should make to meet this requirement?

Options

ADefine organizational objectives.

BStart solution design during a discovery session.

CImplement Nonprofit Success Pack.

DPrioritize the organization's initiatives.

Answer
A, DExplanation

The consultant should recommend the Advancement office to define organizational objectives and prioritize the organization's initiatives as two steps to build a CRM strategy. Defining organizational objectives means identifying the goals and outcomes that the Advancement office wants to achieve with Salesforce, such as increasing donor retention, improving donor engagement, or streamlining fundraising processes. Prioritizing the organization's initiatives means ranking the projects and tasks that the Advancement office needs to complete to achieve their objectives, based on factors such as urgency, impact, feasibility, or alignment. Starting solution design during a discovery session or implementing Nonprofit Success Pack are not steps to build a CRM strategy. Reference:

https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf

https://trailhead.salesforce.com/en/content/learn/modules/crm-basics

Question No: 18

MultipleChoice

A university Alumni Relations office is replacing its legacy system with Salesforce. The consultant needs to load a large volume of alumni contact records into a new Salesforce environment.

Which two actions should the consultant take?

Options

ASet Account and Contact's to public Read/Write before the data load.

BSet Account and Contact's sharing to private before the data load.

CLoad record owners after the Account and Contact data load is complete.

DDisable all TDTM trigger Handlers before the data load.

Answer
B, DExplanation

The consultant should set Account and Contact's sharing to private before the data load, and disable all TDTM trigger Handlers before the data load, to load a large volume of alumni contact records into a new Salesforce environment. Setting Account and Contact's sharing to private before the data load can prevent sharing recalculation and improve performance. Disabling all TDTM trigger Handlers before the data load can prevent unwanted automation and validation from running and affecting the data load. Setting Account and Contact's sharing to public Read/Write before the data load, or loading record owners after the Account and Contact data load is complete, are not actions that the consultant should take. Reference:

https://help.salesforce.com/s/articleView?id=sf.data_loader_tips.htm&type=5

https://powerofus.force.com/s/article/EDA-TDTM

Question No: 19

MultipleChoice

The Alumni Relations department wants to track alumni and its chapter memberships. The department wants to easily see the Primary Chapter on the Contact record. The system admin prefers to use the standard features that are available with EDA.

Which two steps should the consultant take to meet this requirement?

Choose 2 answers.

Options

ACreate an Affiliation mapping to the Primary Chapter field in EDA Settings.

BCreate an Affiliation record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record.

CCreate a custom picklist value for Alumni Chapter on the Affiliation object.

DCreate an Account record type for Alumni Chapter and a custom field for the Primary Chapter on the Contact record.

Answer
A, CExplanation

The consultant should create an Affiliation mapping to the Primary Chapter field in EDA Settings, and create a custom picklist value for Alumni Chapter on the Affiliation object, to meet this requirement. An Affiliation mapping allows the consultant to specify which field on Contact should be populated with a value from an Affiliation record when that Affiliation is marked as primary. A custom picklist value for Alumni Chapter on the Affiliation object allows the consultant to indicate which type of Affiliation is related to an alumni chapter membership. Creating an Affiliation record type for Alumni Chapter and a custom field for Primary Chapter on Contact, or creating an Account record type for Alumni Chapter and a custom field for Primary Chapter on Contact are not steps that use standard features available with EDA. Reference:

https://powerofus.force.com/s/article/EDA-Affiliations

https://powerofus.force.com/s/article/EDA-Affiliations-Mappings

Question No: 20

MultipleChoice

Career Services uses a separate event management system for its employment events attendance and registration, and Marketing cloud to promote the event. It wants to integrate student data in Salesforce to identity engaged prospects by matching them with event attendance, career interest, and credit completion towards an academic major.

Which two integration directions should the consultant recommend?

Choose 2 answers.

Options

AOne-way integration between Marketing Cloud and the event system

BOne-way integration between Salesforce and Marketing Cloud

CTwo-way integration between the event system and Marketing Cloud

DTwo-way integration between the event system and Salesforce

Answer
B, DExplanation

A one-way integration between Salesforce and Marketing Cloud and a two-way integration between the event system and Salesforce are two integration directions that the consultant should recommend to meet the requirement. A one-way integration between Salesforce and Marketing Cloud allows Career Services to use student data in Salesforce to segment and target prospects for email campaigns in Marketing Cloud. A two-way integration between the event system and Salesforce allows Career Services to sync event attendance data from the event system to Salesforce, and update student records in Salesforce with career interest and credit completion data. A one-way integration between Marketing Cloud and the event system, and a two-way integration between the event system and Marketing Cloud are not integration directions that can meet the requirement. Reference:

https://help.salesforce.com/s/articleView?id=sf.mc_co_marketing_cloud_connect.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/marketing-cloud-connect

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