Free Salesforce Certified Education Cloud Consultant (ED-Con-101) Exam Dumps May 2026

The best solution for the Recruitment and Admissions office to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices is C. Einstein Bots12. Einstein Bots are chatbots that use artificial intelligence (AI) to automate conversations with prospective students on various channels, such as SMS, social media, and email. They can provide information, answer questions, collect data, and hand off the conversation to a human agent if needed. Einstein Bots can help the Recruitment and Admissions office to track digital engagement and interactions with prospects on their mobile devices, and improve the student experience12.

A third-party app is not a Salesforce solution and may not be compatible with the Salesforce platform or the Education Data Architecture (EDA) that the Recruitment and Admissions office uses. Salesforce Maps is a location intelligence solution that helps sales and service teams optimize their territories, routes, and schedules3. It is not directly relevant to the scenario described in the question.

Setting the Default Account Model to Household will allow the university to capture Contact's family information using Household Accounts, which are automatically created when new Contacts are added. Setting the Default Account Model to Administrative will create Administrative Accounts, which are used to group Contacts by their affiliation to an educational institution or organization, not by their family relationship. Populating the Account field with the Household record is not a valid action because the Account field is read-only and automatically populated based on the Default Account Model. Reference:

https://powerofus.force.com/s/article/EDA-Account-Model

https://powerofus.force.com/s/article/EDA-Accounts-and-Contacts

The Education Data Architecture (EDA) provides a feature to track and manage multiple addresses for contacts and accounts using the Address object1.The Address object has a field called ''Inactive'' that indicates whether the address is currently in use or not2. By selecting the ''Inactive'' checkbox on the Address record, the consultant can mark the address as inactive and have it sync to the contact record.The contact record will then show the inactive address in the Mailing Address field, with a strike-through line to indicate that it is no longer valid3.

Setting the inactive address on the contact record through integration is not a recommended solution, as it would bypass the EDA address management feature and create inconsistency between the contact and address records. Developing a custom trigger to update the contact record is also not necessary, as EDA already provides a built-in mechanism to handle inactive addresses using the Address object.

1: Understand Addresses in EDA - Salesforce

2: EDA Object Reference - Salesforce

3: Manage Simple Changes to Address Records - Salesforce

The recruitment and admissions leader and the Salesforce system admin are two roles that should participate in the Salesforce Center of Excellence for the business school that will implement Salesforce for its MBA recruitment and admissions. A Salesforce Center of Excellence is a team or a group of stakeholders that provides guidance and support for Salesforce implementation and adoption across an organization. The recruitment and admissions leader is a role that represents the business unit or department that will use Salesforce for its processes and goals. The recruitment and admissions leader can participate in the Salesforce Center of Excellence by providing requirements, feedback, or sponsorship for the project. The Salesforce system admin is a role that manages and maintains the Salesforce environment for an organization. The Salesforce system admin can participate in the Salesforce Center of Excellence by configuring, customizing, or troubleshooting the solution, and providing training or documentation for end users.

The consultant should recommend Pardot as a solution to meet the requirement of sending mass emails to constituents in their territories and automating donor prospect prioritization based on engagement and specified criteria for the major gift officers. Pardot is a product that allows users to create and manage personalized and targeted marketing campaigns for customers or prospects. Pardot can help the major gift officers send mass emails to constituents in their territories using features such as email templates, dynamic content, or email preference centers. Pardot can also help the major gift officers automate donor prospect prioritization based on engagement and specified criteria using features such as lead scoring, lead grading, or automation rules. foundationConnect, Salesforce Inbox, and Marketing Cloud are not solutions that can meet the requirement of sending mass emails to constituents in their territories and automating donor prospect prioritization based on engagement and specified criteria for the major gift officers. Reference:

https://www.salesforce.com/products/pardot/overview/

https://trailhead.salesforce.com/en/content/learn/modules/pardot-basics

Pathways and Plan Requirements are two components that the consultant can recommend to meet the requirement of providing a way for students and advisors to picture academic options more clearly and visualize degree requirements. Pathways is a component that allows users to create and manage academic plans for students, such as majors, minors, or certificates. Pathways can help students and advisors picture academic options more clearly by showing the courses and requirements needed to complete an academic plan. Plan Requirements is a component that allows users to define and group the requirements for an academic plan, such as credits, courses, or electives. Plan Requirements can help students and advisors visualize degree requirements by showing the progress and status of each requirement for an academic plan. Success Plans and Path are not components that can meet the requirement of providing a way for students and advisors to picture academic options more clearly and visualize degree requirements. Reference:

https://www.salesforce.org/products/student-success-hub/overview/

https://powerofus.force.com/s/article/SSHub-Pathways

https://powerofus.force.com/s/article/SSHub-Plan-Requirements

The consultant should recommend to develop a performance testing strategy, identify areas that may impact governor limits, and log a case with Salesforce Support to increase limits as three steps to prepare for the large increase in users accessing the system at any one time. Developing a performance testing strategy means creating and executing tests that measure how the system performs under different scenarios and conditions, such as load testing or stress testing. Developing a performance testing strategy can help evaluate the system's reliability, scalability, and responsiveness when faced with high user demand. Identifying areas that may impact governor limits means finding and analyzing the code or processes that may consume excessive system resources or exceed the predefined limits set by Salesforce, such as CPU time limit or SOQL query.

The consultant should disable unnecessary code using TDTM and disable sharing rules using TDTM as two temporary actions before importing the data into the university's Salesforce production environment that has EDA. TDTM stands for Table Driven Trigger Management, which is a feature that allows users to customize the behavior of EDA triggers and disable or enable them as needed. Disabling unnecessary code using TDTM can help prevent unwanted automation and validation from running and affecting the data import. Disabling sharing rules using TDTM can help prevent sharing recalculation and improve performance. Changing the sharing model to Public Read/Write or changing the account model to Household are not temporary actions that the consultant should take before importing the data into the university's Salesforce production environment that has EDA. Reference:

https://powerofus.force.com/s/article/EDA-TDTM

https://help.salesforce.com/s/articleView?id=sf.data_loader_tips.htm&type=5

The consultant should discuss with the institution how they can use EDA record types for student contacts and lead management, and how a support ticket is required to disable Person Accounts, as two considerations for installing EDA in their existing Salesforce environment that has Person Accounts enabled. EDA record types are predefined record types that are available for the Contact and Lead objects in EDA. EDA record types can be used to categorize and manage different types of contacts and leads, such as students, faculty, staff, alumni, or applicants. The institution can use EDA record types for student contacts and lead management instead of using Person Accounts. A support ticket is a request that users can submit to Salesforce Support to get assistance or guidance on various issues or tasks. A support ticket is required to disable Person Accounts, because this is a permanent and irreversible action that can affect data and functionality. The institution should submit a support ticket to disable Person Accounts before installing EDA, because Person Accounts are unsupported in EDA. Person Accounts being unsupported in EDA, or Person Accounts being able to only merge with Administrative Accounts, are not considerations for installing EDA in their existing Salesforce environment that has Person Accounts enabled. Reference:

https://powerofus.force.com/s/article/EDA-Record-Types

https://help.salesforce.com/s/articleView?id=sf.accounts_person_behavior.htm&type=5

https://powerofus.force.com/s/article/EDA-Installation

The consultant should recommend to populate the employer Affiliation record in the Primary Business Organization field, and select Organization as the Default Account Model in EDA Settings instead of mapping prospects and students' employers to the standard Account field in Salesforce. Affiliation is an object that represents a relationship between a Contact and an Account or another Contact. Affiliation can be used to track various types of relationships, such as student, faculty, staff, alumni, donor, or employer. The Primary Business Organization field on the Contact object indicates which Affiliation record is marked as primary for a Contact's business organization. The consultant should use Affiliation to track prospects and students' employers instead of using the standard Account field in Salesforce. Organization is an account model that allows users to store information about organizations that are not educational institutions, such as businesses or nonprofits. Organization can be used to track various information about an organization, such as name, industry, revenue, or employees. The consultant should select Organization as the Default Account Model in EDA Settings instead of using Standard Account or other account models in EDA. Reference:

https://powerofus.force.com/s/article/EDA-Affiliations

https://powerofus.force.com/s/article/EDA-Accounts

https://powerofus.force.com/s/article/EDA-Settings