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Salesforce Service-Con-201 Exam - Topic 4 Question 14 Discussion

Cloud Kicks has implemented a review process for all new Knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.Which step is necessary to make articles visible in all the selected channels?
A) Click Publish after the Approval Process.
B) Set the status to Published fram the Knowledge approval page.
C) Set the final approval action to 'Lock the record for editing'.

Salesforce Service-Con-201 Exam - Topic 4 Question 14 Discussion

Actual exam question for Salesforce's Service-Con-201 exam
Question #: 14
Topic #: 4
[All Service-Con-201 Questions]

Cloud Kicks has implemented a review process for all new Knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.

Which step is necessary to make articles visible in all the selected channels?

Show Suggested Answer Hide Answer
Suggested Answer: A

For new Knowledge articles to be visible in selected channels after a review process, the necessary step is to click 'Publish' post-approval. Once an article has been reviewed and approved by the designated subject matter expert, publishing the article makes it available to users across the specified channels. This ensures that only verified and approved content is accessible, maintaining quality and relevance.


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