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Cloud Kicks has implemented a review process for all new Knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.
Which step is necessary to make articles visible in all the selected channels?
Suggested Answer: A
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For new Knowledge articles to be visible in selected channels after a review process, the necessary step is to click 'Publish' post-approval. Once an article has been reviewed and approved by the designated subject matter expert, publishing the article makes it available to users across the specified channels. This ensures that only verified and approved content is accessible, maintaining quality and relevance.
23 comments · newest first
CO
Corrinne
2 days ago
Exactly, B is the clear choice.
SH
Shawna
7 days ago
C just locks it, not makes it visible.
LI
Lisbeth
13 days ago
C seems unnecessary.
YU
Yuki
18 days ago
A is too vague.
TA
Tamra
23 days ago
But what about A?
YU
Yuki
28 days ago
I agree with Corrinne.
CO
Corrinne
1 month ago
It makes sense to set the status to Published.
SH
Shawna
1 month ago
Why B?
CO
Corrinne
1 month ago
I think it's B.
LO
Lovetta
2 months ago
Totally agree with B, that’s how it works!
BA
Barbra
2 months ago
I thought locking the record was necessary too, but I guess not!
JU
Judy
2 months ago
Wait, can you really just click Publish? Seems too easy.
SH
Shayne
2 months ago
B is definitely the right choice!
BO
Bo
2 months ago
A) Click Publish after the Approval Process.
CA
Carey
2 months ago
B makes sense, but I wonder if there's a delay in visibility.
AS
Ashton
3 months ago
I thought we just needed to approve it, not publish it too.
AY
Ayesha
3 months ago
Wait, does that mean we can't edit after locking?
GI
Gilma
3 months ago
I disagree, B is the correct answer!
JO
Jolene
3 months ago
A) Click Publish after the Approval Process is the way to go.
AL
Aliza
3 months ago
I’m leaning towards option B, but I wish I had reviewed more about the approval process before the exam.
FA
Fabiola
4 months ago
I feel like locking the record for editing is important, but it might not be the step that makes the articles visible in all channels.
NA
Narcisa
4 months ago
I remember a similar question where we had to publish articles, but I can't recall if it was about clicking Publish or changing the status.
RE
Reta
4 months ago
I think we might need to set the status to Published from the approval page, but I'm not entirely sure.