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Salesforce Service-Con-201 Exam - Topic 4 Question 14 Discussion

Cloud Kicks has implemented a review process for all new Knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.Which step is necessary to make articles visible in all the selected channels?
A) Click Publish after the Approval Process.
B) Set the status to Published fram the Knowledge approval page.
C) Set the final approval action to 'Lock the record for editing'.

Salesforce Service-Con-201 Exam - Topic 4 Question 14 Discussion

Actual exam question for Salesforce's Service-Con-201 exam
Question #: 14
Topic #: 4
[All Service-Con-201 Questions]

Cloud Kicks has implemented a review process for all new Knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.

Which step is necessary to make articles visible in all the selected channels?

Show Suggested Answer Hide Answer
Suggested Answer: A

For new Knowledge articles to be visible in selected channels after a review process, the necessary step is to click 'Publish' post-approval. Once an article has been reviewed and approved by the designated subject matter expert, publishing the article makes it available to users across the specified channels. This ensures that only verified and approved content is accessible, maintaining quality and relevance.


by Sylvia at Jun 30, 2026, 01:02 AM

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Lovetta
3 days ago
Totally agree with B, that’s how it works!
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Barbra
8 days ago
I thought locking the record was necessary too, but I guess not!
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Judy
13 days ago
Wait, can you really just click Publish? Seems too easy.
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Shayne
18 days ago
B is definitely the right choice!
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Bo
23 days ago
A) Click Publish after the Approval Process.
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Carey
29 days ago
B makes sense, but I wonder if there's a delay in visibility.
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Ashton
1 month ago
I thought we just needed to approve it, not publish it too.
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Ayesha
1 month ago
Wait, does that mean we can't edit after locking?
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Gilma
1 month ago
I disagree, B is the correct answer!
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Jolene
2 months ago
A) Click Publish after the Approval Process is the way to go.
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Aliza
2 months ago
I’m leaning towards option B, but I wish I had reviewed more about the approval process before the exam.
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Fabiola
2 months ago
I feel like locking the record for editing is important, but it might not be the step that makes the articles visible in all channels.
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Narcisa
2 months ago
I remember a similar question where we had to publish articles, but I can't recall if it was about clicking Publish or changing the status.
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Reta
2 months ago
I think we might need to set the status to Published from the approval page, but I'm not entirely sure.
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