MENU
The call center manager at Universal Containers wants to generate daily reports to monitor agent productivity trends.
Which primary object should a consultant select to create a new Omni-Channel report type?
Suggested Answer: B
Get Premium Service-Con-201 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
To monitor agent productivity trends, creating a new report type based on the 'Agent Work' object is recommended. This object captures detailed information about the work assigned to and completed by agents, enabling the generation of daily reports that provide insights into productivity trends and areas for improvement.
1 comments · newest first
KI
Kimberely
4 hours ago
I think the report type should be based on the actual work the agents are doing, so maybe it's B) Agent Work?