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Salesforce Service-Con-201 Exam - Topic 1 Question 8 Discussion

Actual exam question for Salesforce's Service-Con-201 exam
Question #: 8
Topic #: 1
[All Service-Con-201 Questions]

A consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks' executives. The dashboard needs to provide insights that will

assist in strategic decision-making.

Which type of report should the consultant include to meet the requirement?

Show Suggested Answer Hide Answer
Suggested Answer: A

Snapshot reporting on trends in the number of cases handled per month offers executives a high-level overview of customer service operations, enabling them to identify patterns, assess performance, and make informed strategic decisions. This type of report is valuable for understanding service demand and resource allocation over time.


by Germaine at Apr 03, 2026, 03:23 PM

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Desirae
3 days ago
I think B) is more useful for strategic decisions.
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Anglea
8 days ago
A) Snapshot reporting gives a great overview!
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Wenona
29 days ago
I feel like A is the safest bet, but I wonder if B could provide more actionable insights for strategic decisions.
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Minna
1 month ago
I practiced a question similar to this, and I think detailed reports like C are more for operational teams rather than executives.
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Mariann
1 month ago
I'm not entirely sure, but I think B could also be useful since it focuses on efficiency, which is crucial for decision-making.
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Scarlet
1 month ago
I remember we discussed the importance of high-level overviews for executives, so A might be the best choice.
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