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Salesforce Exam Service Cloud Consultant Topic 9 Question 84 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 84
Topic #: 9
[All Service Cloud Consultant Questions]

Universal Containers wants to let its customers interact in real time with support agents from their computers and mobile

devices.

Which feature should a consultant recommend to meet this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: B

To enable real-time interaction between customers and support agents from computers and mobile devices, implementing an Einstein Chat Bot is recommended. Chatbots provide an immediate, interactive communication channel that can escalate complex issues to live agents, enhancing the customer support experience across devices.


by Geoffrey at Mar 09, 2024, 01:22 PM

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Merissa
12 months ago
This is a no-brainer. If you want real-time interaction, you need a chatbot. I can just imagine the poor support agents trying to type out responses in real-time. Einstein Chat Bot ftw!
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Cherri
11 months ago
B) Einstein Chat Bot
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Leah
11 months ago
A) Web-to-Case
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Vincenza
11 months ago
B) Einstein Chat Bot
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Slyvia
11 months ago
A) Web-to-Case
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Kristofer
12 months ago
I feel like option C) Knowledge articles could also be helpful for customers to find answers on their own.
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Marvel
1 years ago
I'm a little confused. Isn't Einstein Chat Bot just a chatbot? How is that going to let cusPearlineers interact with real live agents? I'm going to have to go with Web-to-Case on this one.
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Chara
11 months ago
B) Einstein Chat Bot
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Edna
11 months ago
That makes sense. Web-to-Case would probably be the best option for real-time interaction with support agents.
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Dannette
11 months ago
A) Web-to-Case
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Carlota
11 months ago
I'm not sure either, but I think Web-to-Case allows customers to submit cases online for support agents to follow up on.
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Brigette
11 months ago
C) Knowledge articles
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Dan
11 months ago
C) Knowledge articles
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Devora
11 months ago
B) Einstein Chat Bot
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Erick
11 months ago
A) Web-to-Case
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Jamey
11 months ago
B) Einstein Chat Bot
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Herman
11 months ago
A) Web-to-Case
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Ciara
1 years ago
Einstein Chat Bot uses AI to provide instant responses, which is great for real time support.
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Iesha
1 years ago
I think option B) Einstein Chat Bot would be more efficient for real time interactions.
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Aretha
1 years ago
I agree, Web-to-Case allows customers to submit inquiries online.
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Pearline
1 years ago
Knowledge articles? Really? That's not going to let cusPearlineers interact with agents in real-time. Einstein Chat Bot all the way!
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Terry
1 years ago
Web-to-Case sounds like it could work, but it's not real-time. I'm going with option B.
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Carissa
1 years ago
I think option A) Web-to-Case could help customers interact in real time.
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Wade
1 years ago
I think the answer is clearly Einstein Chat Bot. It's the only option that allows real-time interaction with support agents.
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Eun
11 months ago
B) Einstein Chat Bot
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Sherman
11 months ago
Yes, I agree. Einstein Chat Bot is the best option for real-time interaction.
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Franklyn
12 months ago
B) Einstein Chat Bot
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Donette
12 months ago
C) Knowledge articles
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Catalina
12 months ago
B) Einstein Chat Bot
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Antonio
1 years ago
A) Web-to-Case
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Hector
1 years ago
B) Einstein Chat Bot
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Nichelle
1 years ago
A) Web-to-Case
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Sherill
1 years ago
Web-to-Case could also be useful for capturing customer inquiries and routing them to support agents.
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Jeannine
1 years ago
I disagree. I believe Knowledge articles would be a better option for customers to find information on their own.
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Freeman
1 years ago
I think we should recommend the Einstein Chat Bot for real-time interactions.
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