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Salesforce Exam Service-Cloud-Consultant Topic 9 Question 84 Discussion
Actual exam question for
Salesforce's
Salesforce Certified Service Cloud Consultant exam
Question #: 84
Topic #: 9
[All Salesforce Certified Service Cloud Consultant Questions]
Topic #: 9
Universal Containers wants to let its customers interact in real time with support agents from their computers and mobile
devices.
Which feature should a consultant recommend to meet this requirement?
Suggested Answer:
B
To enable real-time interaction between customers and support agents from computers and mobile devices, implementing an Einstein Chat Bot is recommended. Chatbots provide an immediate, interactive communication channel that can escalate complex issues to live agents, enhancing the customer support experience across devices.
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