Salesforce Exam Service-Cloud-Consultant Topic 9 Question 24 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam

Question #: 24
Topic #: 9

[All Salesforce Certified Service Cloud Consultant Questions]

UC is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved. What solution should a consultant recommend to meet this requirement?

AUse workflow rules to send an email to the customer

BUse escalation rules to assign the case to a case queue

CUse auto-response rules to send an email to the customer

DUse assignment rules to assign the case to a case queue

Show Suggested Answer

Suggested Answer: A

by Caitlin at May 09, 2022, 11:48 PM

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