Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce Exam Service Cloud Consultant Topic 8 Question 85 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 85
Topic #: 8
[All Service Cloud Consultant Questions]

Universal Containers is migrating from Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of

the article file attachments were migrated.

How can a consultant migrate the file attachments?

Show Suggested Answer Hide Answer
Suggested Answer: C

To reduce call volume and resolution time within Service Cloud, implementing a comprehensive Knowledge base is recommended. Providing customers with access to self-service information through Knowledge articles enables them to find answers to common questions independently, reducing the need for direct contact with service agents and improving overall service efficiency.


by Raylene at Mar 17, 2024, 07:15 PM

Limited Time Offer

25%

Off

Get Premium Service Cloud Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Lenna
24 days ago
I'd hack the migration tool to automatically upload all the files as GIFs of my face. That's how I roll.
upvoted 0 times
...
Graciela
27 days ago
Option B all the way! I bet the developer who designed this migration tool had a good laugh when they included that 'include files' option. Talk about making our lives easier!
upvoted 0 times
...
Lucy
1 months ago
Hmm, Option A sounds like a lot of manual work. Who wants to add files to hundreds or thousands of articles one by one? Not me!
upvoted 0 times
Jill
2 days ago
A) Use the Files Related List on each article to add files to the articles.
upvoted 0 times
...
...
Gerardo
1 months ago
I'd go with Option C. Uploading the files as Documents and then relating them to the articles seems like a more robust approach. Doesn't rely on the migration tool working perfectly.
upvoted 0 times
Devorah
8 days ago
Using the Files Related List on each article could work too, but Option C seems more reliable.
upvoted 0 times
...
Fernanda
20 days ago
I agree, it's always good to have a backup plan. Plus, relating them to the articles is straightforward.
upvoted 0 times
...
Leonie
1 months ago
Option C sounds like a good plan. Uploading the files as Documents gives more control.
upvoted 0 times
...
...
Gary
2 months ago
Option B seems like the obvious choice here. Why would we even need to manually add files to each article when the migration tool has an option to include them?
upvoted 0 times
Ivette
24 days ago
User 2: Agreed, using the Lightning Knowledge Migration Tool and choosing 'include files' is the best option for migrating file attachments.
upvoted 0 times
...
Jodi
1 months ago
User 1: Option B is definitely the way to go. It's much more efficient.
upvoted 0 times
...
...
Graciela
2 months ago
I'm not sure, but I think option C) Upload the files as Documents, then relate them to the migrated articles, could also work.
upvoted 0 times
...
Tracey
2 months ago
I agree with Nobuko, that seems like the most efficient way to migrate the file attachments.
upvoted 0 times
...
Nobuko
2 months ago
I think the answer is B) Use the Lightning Knowledge Migration Tool and choose 'include files'.
upvoted 0 times
...

Save Cancel