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Salesforce Exam Service Cloud Consultant Topic 6 Question 111 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 111
Topic #: 6
[All Service Cloud Consultant Questions]

Service agents have reported that the Lightning Service Console is too crowded which makes it difficult to find the information they need. After reviewing the agents' console use, a consultant has determined that all configured features are required.

Given this scenario, which solution should a consultant suggest to improve the efficiency for console users?

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Suggested Answer: C

Given that all features in the Lightning Service Console are required but users find it too crowded, creating multiple console layouts tailored to different user roles or tasks is recommended. This allows for the customization of the console's interface to display only the most relevant information and tools for each specific use case, improving efficiency and usability for console users.


by Yolande at Mar 21, 2025, 09:14 PM

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Keneth
4 days ago
C) Create multiple console layouts. Gotta love a good customization option. Beats trying to cram everything into one view.
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Bok
10 days ago
D) Hire a professional organizer to declutter the console. Problem solved!
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Gail
15 days ago
I'm going for B) Prepare macros. That way, agents can automate common tasks and save time. Who needs to see the whole console when you can just click a button, right?
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Polly
18 days ago
I think preparing macros could also be a good solution, it can automate repetitive tasks and save time.
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Gabriele
19 days ago
I personally prefer using keyboard shortcuts, it's faster for me to navigate through the console.
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Kassandra
20 days ago
A) Train on keyboard shortcuts. This can help agents navigate the crowded console more efficiently without having to make any changes to the layout.
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Armando
16 days ago
A) Train on keyboard shortcuts.
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Latanya
21 days ago
I agree with Dorian, having different layouts can make it easier to find information quickly.
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Dorian
26 days ago
I think creating multiple console layouts could help with the crowded space issue.
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Raina
28 days ago
C) Create multiple console layouts. This allows agents to customize their view and access the information they need more easily.
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Tawna
15 days ago
C) Create multiple console layouts.
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Lettie
17 days ago
B) Prepare macros.
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Billy
18 days ago
A) Train on keyboard shortcuts.
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