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Salesforce Exam Service Cloud Consultant Topic 5 Question 97 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 97
Topic #: 5
[All Service Cloud Consultant Questions]

Universal Containers has decided to implement a Web-to-Case form on its website so customers can submit support requests instead of calling the customer service center. The product owner has asked the consultant to create the implementation plan and research solutions.

What should the consultant do before creating an implementation plan?

Show Suggested Answer Hide Answer
Suggested Answer: B

Before creating an implementation plan for Web-to-Case, reviewing the guidelines and limits for this feature is essential. Understanding these constraints ensures that the implementation aligns with Salesforce's capabilities and limitations, facilitating a smooth and effective deployment of the Web-to-Case form.


by Tuyet at Aug 28, 2024, 11:12 AM

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Freida
9 months ago
I believe reviewing guidelines and limits for Web-to-Case is also crucial for a successful implementation.
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Candida
9 months ago
I agree, it's important to understand the setup process before creating a plan.
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Marge
10 months ago
Let's not overthink this. Option B is the way to go. The consultant should review the guidelines and make sure everything is set up properly before moving forward.
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Ben
10 months ago
Did someone say 'Web-to-Case'? That sounds like a fancy way to say 'online customer support'. Where's the fun in that? I prefer the old-school 'call the customer service center' approach.
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Quentin
10 months ago
Hmm, I'm not sure if Einstein Conversation Mining is necessary for a basic Web-to-Case form. Let's stick to the fundamentals first.
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Marnie
9 months ago
B) Review guidelines and limits for Web-to-Case.
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Glendora
9 months ago
A) Review Service Setup Assistant for Web-to-Case.
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Alpha
10 months ago
I think the consultant should review Service Setup Assistant for Web-to-Case.
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Dorthy
10 months ago
I agree with Yvette. Reviewing the guidelines is crucial to ensure we don't run into any unexpected issues down the line.
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Whitley
9 months ago
C) Review Einstein Conversation Mining for Web-to-Case.
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Cherri
9 months ago
B) Review guidelines and limits for Web-to-Case.
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Denna
9 months ago
A) Review Service Setup Assistant for Web-to-Case.
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Yvette
10 months ago
Option B seems like the logical choice. We need to understand the guidelines and limits before jumping into implementation.
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Bettina
9 months ago
Option B seems like the logical choice. We need to understand the guidelines and limits before jumping into implementation.
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Mireya
10 months ago
C) Review Einstein Conversation Mining for Web-to-Case.
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Marget
10 months ago
B) Review guidelines and limits for Web-to-Case.
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Nikita
10 months ago
A) Review Service Setup Assistant for Web-to-Case.
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