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Salesforce Exam Service Cloud Consultant Topic 5 Question 106 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 106
Topic #: 5
[All Service Cloud Consultant Questions]

Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creation must scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.

Which feature should the consultant suggest?

Show Suggested Answer Hide Answer
Suggested Answer: B

For handling a high volume of simple cases such as password resets and order inquiries across multiple channels, implementing Einstein Bots is recommended. Bots can automate responses to these common inquiries, providing self-service options for customers and reducing the case load on human agents.


by Cassandra at Dec 09, 2024, 01:57 PM

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Carmelina
2 months ago
Web-to-Case is like the Swiss Army knife of case creation. It's got everything you need and more!
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Merrilee
9 days ago
C) Email-to-Case
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Kimi
9 days ago
Absolutely, Web-to-Case is like a lifesaver for support agents dealing with high case volumes.
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Maddie
12 days ago
I agree, Web-to-Case is the best option for reducing the time spent on case creation.
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Jeanice
13 days ago
Web-to-Case is definitely the way to go for handling that volume of cases efficiently.
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Kanisha
13 days ago
B) On-Demand Email-to-Case
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Tashia
17 days ago
A) Web-to-Case
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Delmy
18 days ago
C) Email-to-Case
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Candida
1 months ago
B) On-Demand Email-to-Case
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Dortha
1 months ago
A) Web-to-Case
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Graciela
2 months ago
Web-to-Case all the way! Easy to set up, scalable, and handles those pesky file attachments. This is a no-brainer.
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Art
2 months ago
Email-to-Case is great, but it doesn't support file attachments, which is a requirement for this scenario. Web-to-Case is the way to go.
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Eladia
3 days ago
On-Demand Email-to-Case won't work since it doesn't support file attachments.
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Eliz
16 days ago
B) On-Demand Email-to-Case
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Ligia
17 days ago
That makes sense, Web-to-Case allows for file attachments.
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Derick
1 months ago
A) Web-to-Case
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Danica
2 months ago
On-Demand Email-to-Case could work, but it might be a bit more complicated to set up. I'd go with the simpler Web-to-Case option.
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Bernardo
2 months ago
I disagree, I believe On-Demand Email-to-Case would be more efficient for handling the large number of cases and file attachments.
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Casandra
2 months ago
I agree with Ronny, Email-to-Case seems like the best option to handle the high volume of cases.
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Latanya
2 months ago
Web-to-Case seems like the obvious choice here. It allows customers to create cases directly on the website, which should help scale up to 5,000 cases per day.
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Estrella
1 months ago
A) I agree, Web-to-Case would streamline the process for customers creating cases.
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Mabelle
2 months ago
C) Email-to-Case could work, but Web-to-Case seems more scalable.
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Meaghan
2 months ago
B) On-Demand Email-to-Case might not be as efficient for high volume case creation.
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Rickie
2 months ago
A) Web-to-Case sounds like the best option for this scenario.
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Ronny
3 months ago
I think we should go with Email-to-Case for this scenario.
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