Salesforce Exam Service Cloud Consultant Topic 5 Question 106 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 106
Topic #: 5

[All Service Cloud Consultant Questions]

Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creation must scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.

Which feature should the consultant suggest?

AWeb-to-Case

BOn-Demand Email-to-Case

CEmail-to-Case

Show Suggested Answer

Suggested Answer: B

For handling a high volume of simple cases such as password resets and order inquiries across multiple channels, implementing Einstein Bots is recommended. Bots can automate responses to these common inquiries, providing self-service options for customers and reducing the case load on human agents.

by Cassandra at Dec 09, 2024, 01:57 PM

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Danica

8 hours ago

On-Demand Email-to-Case could work, but it might be a bit more complicated to set up. I'd go with the simpler Web-to-Case option.

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Bernardo

6 days ago

I disagree, I believe On-Demand Email-to-Case would be more efficient for handling the large number of cases and file attachments.

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Casandra

10 days ago

I agree with Ronny, Email-to-Case seems like the best option to handle the high volume of cases.

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Latanya

11 days ago

Web-to-Case seems like the obvious choice here. It allows customers to create cases directly on the website, which should help scale up to 5,000 cases per day.

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Ronny

17 days ago

I think we should go with Email-to-Case for this scenario.

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