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Salesforce Exam Service Cloud Consultant Topic 3 Question 95 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 95
Topic #: 3
[All Service Cloud Consultant Questions]

Cloud Kicks is changing its case management system to Salesforce. All active accounts,

contacts, and closed cases for the past 5 years need to be migrated to Salesforce for go-live.

Which approach should a consultant use for data migration?

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Suggested Answer: C

For providing executives and service managers with quick access to agent, team, and call center KPIs, utilizing Einstein Analytics for Service Cloud is recommended. This solution offers advanced analytics and visualization capabilities, enabling the creation of dashboards that provide real-time insights tailored to different organizational levels, based on their data access.


by Josphine at Jul 14, 2024, 10:56 PM

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Tesha
18 hours ago
Option A seems a bit out of order to me. I'd prefer to have the testing and validation steps later in the process, after the data is actually migrated.
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Dana
9 days ago
I prefer option B) Plan, Prepare, Execute, Test, Validate. It seems more logical to me.
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Nicolette
10 days ago
I agree with Elke. It makes sense to test and validate before executing the data migration.
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Elke
12 days ago
I think the approach should be A) Prepare, Plan, Test, Validate, Execute.
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Bobbye
20 days ago
Hmm, I think option C is the way to go. Planning and preparing the data first, then testing it, executing the migration, and finally validating the results sounds like a solid approach.
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