Salesforce Exam Service-Cloud-Consultant Topic 3 Question 82 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam

Question #: 82
Topic #: 3

[All Salesforce Certified Service Cloud Consultant Questions]

Cloud Kicks uses Social Customer Service to create and respond to customer cases After closing a case, service agents are seeing duplicate cases the customer makes a new social post.

What should a consultant recommend?

AChange the Run Apex As User to a service agent profile.

BIn Inbound Setting, set Enable Case Reopen to 3 days.

CEstablish Duplicate Rules to find similar cases.

DConfigure a Macro to close the duplicate case

Show Suggested Answer

Suggested Answer: C

by Yolando at Jan 28, 2024, 10:26 AM

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