Salesforce Exam Service-Cloud-Consultant Topic 3 Question 4 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam

Question #: 4
Topic #: 3

[All Salesforce Certified Service Cloud Consultant Questions]

Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.

Which Service Cloud feature should the Consultant recommend to address this requirement?

ASalesforce Console

BEntitlements and Milestones

CCase Escalation

DCase Assignment

Show Suggested Answer

Suggested Answer: B

by Jess at May 04, 2022, 07:07 PM

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