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Salesforce Exam Service Cloud Consultant Topic 3 Question 103 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 103
Topic #: 3
[All Service Cloud Consultant Questions]

Cloud Kicks uses Einstein Next Best Action to help service agents when working on a

customer case. Multiple service agents work on the same case.

What should a consultant configure to show service agents when items were started, paused,

resumed, and completed?

Show Suggested Answer Hide Answer
Suggested Answer: B

Before creating an implementation plan for Web-to-Case, reviewing the guidelines and limits for this feature is essential. Understanding these constraints ensures that the implementation aligns with Salesforce's capabilities and limitations, facilitating a smooth and effective deployment of the Web-to-Case form.


by Blossom at Sep 14, 2024, 11:28 PM

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Minna
4 days ago
The Activity analytics tab seems like the best option to track the history of the case. It would give a clear timeline of the different actions taken by the service agents.
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Carma
13 days ago
I believe the Case History related list would also be important to show the progress of the case.
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Rana
17 days ago
I agree with Joni, having the Actions & Recommendations component would be helpful for service agents.
upvoted 0 times
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Joni
23 days ago
I think the consultant should configure the Actions & Recommendations component.
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