Salesforce Exam Service Cloud Consultant Topic 3 Question 103 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam

Question #: 103
Topic #: 3

[All Service Cloud Consultant Questions]

Cloud Kicks uses Einstein Next Best Action to help service agents when working on a

customer case. Multiple service agents work on the same case.

What should a consultant configure to show service agents when items were started, paused,

resumed, and completed?

ACase History related list

BActions & Recommendations component

CActivity analytics tab

Show Suggested Answer

Suggested Answer: B

Before creating an implementation plan for Web-to-Case, reviewing the guidelines and limits for this feature is essential. Understanding these constraints ensures that the implementation aligns with Salesforce's capabilities and limitations, facilitating a smooth and effective deployment of the Web-to-Case form.

by Blossom at Sep 14, 2024, 11:28 PM

Limited Time Offer

25%

Off

Get Premium Service Cloud Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Lavonda

1 months ago

Hmm, I don't know, the 'Actions & Recommendations' component sounds a bit like a cheesy superhero sidekick. 'Captain Cloud Kicks and his trusty sidekick, Actions & Recommendations!' I'll stick with the good old-fashioned case history, thank you very much.

upvoted 0 times

Salome

2 days ago

I agree, the 'Actions & Recommendations' component does sound a bit cheesy.

upvoted 0 times

...

Rhea

1 months ago

Wait, so we can't use the 'Cloud Kicks' feature to track the case history? That's a real bummer, man. I was hoping for some high-flying, cloud-based action.

upvoted 0 times

Roosevelt

8 days ago

A) Case History related list

upvoted 0 times

...

Raul

1 months ago

The Actions & Recommendations component could be useful, but it might not capture the full timeline of the case. I'd prefer to have a dedicated section to see the case history.

upvoted 0 times

...

Cecil

1 months ago

I think the Case History related list is the way to go. It would provide a comprehensive view of all the activities and updates made to the case.

upvoted 0 times

Maile

3 days ago

B) Actions & Recommendations component

upvoted 0 times

...

Sabra

11 days ago

I agree, having all the updates in one place would be very helpful.

upvoted 0 times

...

Jennifer

1 months ago

A) Case History related list

upvoted 0 times

...

Minna

2 months ago

The Activity analytics tab seems like the best option to track the history of the case. It would give a clear timeline of the different actions taken by the service agents.

upvoted 0 times

Karan

17 days ago

I see your point, the Activity analytics tab does seem like the best choice for this scenario.

upvoted 0 times

...

Galen

29 days ago

Actually, I think the Activity analytics tab would be the most comprehensive option to track the history of the case.

upvoted 0 times

...

Lajuana

1 months ago

I disagree, I believe the Case History related list would provide a better overview of the case.

upvoted 0 times

...

Celestina

1 months ago

I think the Actions & Recommendations component would be more helpful in this case.

upvoted 0 times

...

Carma

2 months ago

I believe the Case History related list would also be important to show the progress of the case.

upvoted 0 times

...

Rana

2 months ago

I agree with Joni, having the Actions & Recommendations component would be helpful for service agents.

upvoted 0 times

...

Joni

2 months ago

I think the consultant should configure the Actions & Recommendations component.

upvoted 0 times

...