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Salesforce Exam Service Cloud Consultant Topic 2 Question 93 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 93
Topic #: 2
[All Service Cloud Consultant Questions]

Cloud Kicks has a Service Cloud implementation with several channels. Executives want quick access to agent, team, and call center key performance indicators (KPIs). Service managers need to see data about their teams as well.

How should the consultant display the data quickly?

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Suggested Answer: C

For providing executives and service managers with quick access to agent, team, and call center KPIs, utilizing Einstein Analytics for Service Cloud is recommended. This solution offers advanced analytics and visualization capabilities, enabling the creation of dashboards that provide real-time insights tailored to different organizational levels, based on their data access.


by Joanna at Jul 03, 2024, 08:36 PM

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Alishia
10 months ago
Hold up, are we really considering a data lake for this? What is this, the Big Data Olympics?
upvoted 0 times
Mi
9 months ago
Hold up, are we really considering a data lake for this? What is this, the Big Data Olympics?
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Isadora
9 months ago
C) Use Einstein Analytics for Service Cloud.
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Catarina
10 months ago
A) Create reports from Cases and display on a dashboard.
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Bernadine
11 months ago
I'm not sure about a data lake. Seems like overkill for this use case. Reports and a dashboard is the simplest solution.
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Celestine
11 months ago
Einstein Analytics for Service Cloud is the way to go! It's powerful and easy to set up.
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Glenn
9 months ago
Einstein Analytics for Service Cloud is the way to go! It's powerful and easy to set up.
upvoted 0 times
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Albert
10 months ago
C) Use Einstein Analytics for Service Cloud.
upvoted 0 times
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Ilene
10 months ago
Einstein Analytics for Service Cloud is the way to go! It's powerful and easy to set up.
upvoted 0 times
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Caprice
10 months ago
A) Create reports from Cases and display on a dashboard.
upvoted 0 times
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Marge
10 months ago
C) Use Einstein Analytics for Service Cloud.
upvoted 0 times
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Carlota
10 months ago
A) Create reports from Cases and display on a dashboard.
upvoted 0 times
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Gabriele
11 months ago
Einstein Analytics for Service Cloud is the way to go! It's powerful and easy to set up.
upvoted 0 times
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Naomi
11 months ago
C) Use Einstein Analytics for Service Cloud.
upvoted 0 times
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Tabetha
11 months ago
A) Create reports from Cases and display on a dashboard.
upvoted 0 times
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Cassandra
11 months ago
I think migrating the data to a data lake and requesting a dashboard would be the best option for long-term scalability.
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Lashawn
12 months ago
I disagree, we should use Einstein Analytics for Service Cloud for more advanced insights.
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Rosenda
12 months ago
I agree with Gianna, it's the quickest way to access KPIs.
upvoted 0 times
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Gianna
12 months ago
I think we should create reports from Cases and display on a dashboard.
upvoted 0 times
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