Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce Exam Service Cloud Consultant Topic 2 Question 90 Discussion

Actual exam question for Salesforce's Service Cloud Consultant exam
Question #: 90
Topic #: 2
[All Service Cloud Consultant Questions]

Universal Containers provides customers with different service levels based on their services agreement. The VP of customer service wants to

use Service Cloud to track when cases have yet to reach certain stages and ensure that senior management is alerted accordingly.

Which feature should a consultant recommend to address this requirement?

Show Suggested Answer Hide Answer
Suggested Answer: B

For handling a high volume of simple cases such as password resets and order inquiries across multiple channels, implementing Einstein Bots is recommended. Bots can automate responses to these common inquiries, providing self-service options for customers and reducing the case load on human agents.


by Bea at May 21, 2024, 02:06 AM

Limited Time Offer

25%

Off

Get Premium Service Cloud Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Horace
28 days ago
I'm going with B) Entitlements and Milestones. Can't go wrong with that. Although, I do wonder if the VP of customer service has a secret love for juggling chainsaws on a tightrope. Just a thought.
upvoted 0 times
...
Sarah
1 months ago
Reports and Dashboards could work, but Entitlements and Milestones are probably the better choice here. Seems like the most efficient way to get the job done.
upvoted 0 times
...
Phung
1 months ago
I was leaning towards C) Service Contracts, but Entitlements and Milestones makes more sense for this scenario. Gotta love those Salesforce features!
upvoted 0 times
Alishia
14 days ago
A) Reports and Dashboards could also be helpful for tracking cases and alerting senior management.
upvoted 0 times
...
...
Sol
2 months ago
Hmm, this one is tricky. I think the answer is B) Entitlements and Milestones. That seems like the most straightforward way to track case progress and alert management.
upvoted 0 times
Viki
1 months ago
Reports and Dashboards could also be useful for providing a visual representation of case statuses.
upvoted 0 times
...
Maile
1 months ago
I agree, B) Entitlements and Milestones would be the best option for tracking case progress.
upvoted 0 times
...
...
Miriam
2 months ago
I disagree, I believe Reports and Dashboards would be more effective in alerting senior management.
upvoted 0 times
...
Fletcher
2 months ago
I agree with Melvin, Entitlements and Milestones would be the best option for tracking cases.
upvoted 0 times
...
Melvin
2 months ago
I think the VP should go with Entitlements and Milestones.
upvoted 0 times
...

Save Cancel