Salesforce Exam Service-Cloud-Consultant Topic 2 Question 79 Discussion

Actual exam question for Salesforce's Salesforce Certified Service Cloud Consultant exam

Question #: 79
Topic #: 2

[All Salesforce Certified Service Cloud Consultant Questions]

Cloud Kicks uses the Service Console, Service agents freguently link related cases to each other, Service agents have asked to see the most recent feed activity on the related case without having to manually open the record.

Which feature should a Service Cloud consulatant recommend to improve the user experince?

AMacro to open related cases

BCustomized case hovers

CQuick Actions added to the case page

DActions and Recommendations component

Show Suggested Answer

Suggested Answer: B

by Leota at Nov 21, 2023, 10:04 AM

Limited Time Offer

25%

Off

Get Premium Service-Cloud-Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!