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Salesforce Exam Salesforce-Sales-Representative Topic 6 Question 9 Discussion

Actual exam question for Salesforce's Salesforce Certified Sales Representative exam
Question #: 9
Topic #: 6
[All Salesforce Certified Sales Representative Questions]

A prospect visited a company's website and completed a form expressing interest in a product.

What should a sales rep focus on when qualifying the prospect?

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Suggested Answer: A

Customer needs are what the sales rep should focus on when qualifying a prospect who visited a company's website and completed a form expressing interest in a product. Customer needs are the problems, challenges, goals, or desires that the prospect has and that the product can address. Focusing on customer needs helps to understand the value proposition of the product, build rapport and trust with the prospect, and determine their fit and readiness for the product. Reference: https://www.salesforce.com/resources/articles/sales-process/#qualify


by Kiley at Sep 02, 2023, 02:04 PM

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