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Salesforce Exam Salesforce Sales Representative Topic 2 Question 18 Discussion

Actual exam question for Salesforce's Salesforce Sales Representative exam
Question #: 18
Topic #: 2
[All Salesforce Sales Representative Questions]

A sales representative is working with a customer who has recently placed an order. The customer informs the sales rep that they have unique tax requirements.

How should the sales rep proceed to ensure a successful booking and fulfillment process?

Show Suggested Answer Hide Answer
Suggested Answer: C

According to the Salesforce Sales Representative Learning objectives, one of the skills that a sales rep should have is to ensure customer satisfaction through streamlined fulfillment and order management. This includes collaborating with internal teams to handle any special requests or requirements from the customer, such as tax, shipping, or billing issues. By working closely with the relevant departments, the sales rep can ensure that the customer's tax requirements are met and that the order is processed correctly. This will also help to avoid any delays, errors, or disputes that could affect the customer's experience and satisfaction.Reference:

[Sales Rep Training: Prepare Your Team to Sell Successfully], Unit 4: Manage the Order Process

Salesforce Certified Sales Representative Exam Guide, Section 5: Fulfillment and Order Management, Objective 5.2: Given a scenario, demonstrate how to handle special requests or requirements from the customer.


by Theola at Mar 18, 2024, 02:46 PM

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Dorinda
10 months ago
Option C is the only logical choice here. The sales rep needs to be a problem-solver, not a roadblock. Teamwork makes the dream work!
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Eura
9 months ago
Sales Rep: Let's work closely with the relevant departments to address that.
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Tamera
9 months ago
Customer: I have unique tax requirements.
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Daniel
10 months ago
Sales Rep: Let's work closely with the relevant departments to address that.
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Salena
10 months ago
Customer: I have unique tax requirements.
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Fredric
10 months ago
I see your point, Maybe the sales rep can acknowledge the tax requirements but also prioritize working with relevant departments for solutions.
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Hortencia
10 months ago
But what if the sales rep is unable to change company policies? Shouldn't they still acknowledge the tax requirements?
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Malcolm
10 months ago
I agree with It's important to ensure accurate order processing for the customer.
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Fredric
10 months ago
I think the sales rep should work closely with the relevant departments to address the tax requirements.
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Herminia
10 months ago
I agree, it's important to prioritize the customer's unique tax requirements for a successful booking and fulfillment process.
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Colette
10 months ago
Redirecting the customer could cause delays, so working with the departments seems like the most efficient solution.
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Staci
11 months ago
That makes sense, we need to ensure accurate order processing.
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Eileen
11 months ago
I believe the best approach is to work closely with the relevant departments to address the tax requirements.
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Stephane
11 months ago
Ha! Imagine the sales rep just saying, 'Sorry, can't help you with that. Company policy!' That would be a great way to lose a customer. Option C is the way to go.
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Veta
11 months ago
I'd have to go with C as well. The sales rep needs to be proactive and take ownership of the situation to ensure a successful booking and fulfillment process.
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Sharmaine
10 months ago
Customer: Thank you for being proactive and taking ownership of the situation.
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Alex
10 months ago
Sales Rep: Let's work closely with the relevant departments to address that.
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Lashawnda
10 months ago
Customer: I have unique tax requirements.
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Erasmo
11 months ago
Definitely go with C. The sales rep needs to be a team player and collaborate with other departments to ensure the customer's needs are met. Anything less would be poor customer service.
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Titus
11 months ago
Option C makes the most sense. The sales rep should work with the relevant departments to address the customer's unique tax requirements. Trying to redirect the customer is just passing the buck.
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Charisse
10 months ago
Thank you for your help. I appreciate the effort to ensure accurate order processing.
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Sheron
10 months ago
I will work closely with the relevant departments to address your unique tax requirements.
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Ruth
10 months ago
I agree, it's important to ensure accurate order processing by working closely with the relevant departments.
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Lashaunda
11 months ago
Sales Rep: Let's work closely with the relevant departments to address that.
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Aracelis
11 months ago
Customer: I have unique tax requirements.
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Lashanda
11 months ago
Option C makes the most sense. The sales rep should work with the relevant departments to address the customer's unique tax requirements.
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Anglea
11 months ago
But what if the standard process doesn't meet the customer's needs?
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Janna
1 years ago
I think we should acknowledge the tax requirements.
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