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Salesforce Exam Salesforce Sales Representative Topic 1 Question 31 Discussion

Actual exam question for Salesforce's Salesforce Sales Representative exam
Question #: 31
Topic #: 1
[All Salesforce Sales Representative Questions]

A sales representative is asked by their sales manager to lead a cold-calling campaign.

Where can the sales rep start?

Show Suggested Answer Hide Answer
Suggested Answer: C

Gathering prospect contact information is the best place to start for a sales representative who is asked to lead a cold-calling campaign, because it is the first step in identifying and reaching out to potential customers. The sales rep should use various sources and methods to find the names, phone numbers, email addresses, and other relevant details of the prospects who match their ideal customer profile. The sales rep should also verify and update the contact information regularly, and track the results of their calls. Identifying prospect pain points or entering prospect leads into an auto dialer are not the best answers, because they are not the first steps in a cold-calling campaign. Identifying prospect pain points is something that the sales rep should do during or after the call, by asking open-ended questions and listening to the prospect's needs and challenges. Entering prospect leads into an auto dialer is a tool that the sales rep can use to automate and streamline their calling process, but it requires having the prospect contact information first.Reference:Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]


by Wynell at Sep 07, 2024, 10:00 PM

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Dominic
8 months ago
I'm going to have to go with C. Gathering prospect contact information is like the foundation of a house - you can't build anything without it. Unless you're a carrier pigeon salesperson, that is.
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Laurel
7 months ago
C) Gather prospect contact information.
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Lacey
8 months ago
B) Enter prospect leads into an auto dialer.
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Alpha
8 months ago
A) Identify prospect pain points.
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Cassandra
8 months ago
I think gathering prospect contact information is also important. Without accurate contact details, the cold-calling campaign may not be effective.
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Michell
8 months ago
I agree with Marget. Understanding the prospect's pain points will help tailor the cold-calling pitch.
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Melda
9 months ago
This is a tricky one, but I think C is the best answer. You can't have a conversation without the prospect's contact info. Unless you're a telekinetic salesperson, of course.
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Dorothy
7 months ago
I agree, C is definitely the first step. Can't reach out without their contact info.
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Lorrine
7 months ago
C) Gather prospect contact information.
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Cherilyn
8 months ago
B) Enter prospect leads into an auto dialer.
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Nickolas
8 months ago
A) Identify prospect pain points.
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Dean
9 months ago
B is the way to go! An auto dialer will save you time and ensure you're making the most of your calling efforts. Plus, it's 2023 - who doesn't love a bit of automation?
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Marget
9 months ago
I think the sales rep should start by identifying prospect pain points.
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Ronny
9 months ago
I'd go with A. Identifying the prospect's pain points will help you tailor your pitch and increase your chances of a successful call. Efficiency is key in cold-calling.
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Brynn
8 months ago
That's important too, but knowing their pain points can really make a difference in the call.
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Barbra
8 months ago
C) Gather prospect contact information.
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Graciela
8 months ago
Agreed. It's all about personalizing the pitch to address their specific needs.
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Leonida
8 months ago
A) Identify prospect pain points.
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Virgilio
8 months ago
True, but knowing the pain points can make the call more effective.
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Elenora
8 months ago
B) Enter prospect leads into an auto dialer.
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Basilia
8 months ago
That's a great point. Understanding the prospect's needs is crucial for a successful call.
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Adell
8 months ago
A) Identify prospect pain points.
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Leonora
9 months ago
Definitely C. Gathering prospect contact information is the logical first step before anything else. You can't call them without their contact details, right?
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Heike
8 months ago
C) Gather prospect contact information.
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Maryrose
8 months ago
A) Identify prospect pain points.
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