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Salesforce Exam Salesforce Contact Center Topic 3 Question 34 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam
Question #: 34
Topic #: 3
[All Salesforce Contact Center Questions]

Your customer wants to offer 24/7 omnichannel support with personalized interactions. Which Salesforce feature best addresses this?

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Suggested Answer: C

Service Cloud Einstein is designed to enhance customer service operations with AI capabilities, providing personalized, predictive, and automated interactions across all channels. This tool allows for 24/7 omnichannel support with features like AI-driven recommendations, chatbots, and automated case routing, which significantly improve the personalization and efficiency of customer interactions. Thus, 'C. Service Cloud Einstein' best addresses the need for personalized 24/7 omnichannel support. Reference: Salesforce Service Cloud Einstein


by Jesusita at Jul 09, 2025, 10:30 AM

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Chi
6 days ago
I think the answer is A) Omni-Channel Routing.
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Ashanti
9 days ago
Omni-Channel Routing seems like the obvious choice here. 24/7 support across all channels? That's exactly what it's designed for.
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Myra
2 days ago
A) Omni-Channel Routing is definitely the way to go for 24/7 support.
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