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Salesforce Exam Salesforce Contact Center Topic 3 Question 30 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam
Question #: 30
Topic #: 3
[All Salesforce Contact Center Questions]

The customer expects high data volumes and complex reporting needs. Which solution supports scalability and advanced analysis?

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Suggested Answer: A, B, C

Ursa Major Solar can implement customer push notifications across various channels including SMS Messaging, Facebook Messenger, and Messaging for In-App as part of their Customer Engagement upgrade project. These channels are supported by Salesforce's marketing and engagement tools, allowing for the delivery of timely and relevant notifications directly to customers' devices. Utilizing these channels for push notifications can enhance customer engagement by providing updates, promotions, and alerts that encourage interaction and improve customer experience. Reference: https://www.salesforce.com/products/marketing-cloud/best-practices/push-notification-strategy/


by Sherman at Mar 24, 2025, 04:22 PM

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Janey
1 months ago
I'm torn between (B) and (D). Einstein Analytics looks promising, but the added benefit of an external data warehouse in (D) might be the way to go. Decisions, decisions!
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Delsie
5 days ago
You're right, (D) seems like the way to go for scalability and complex reporting needs.
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Curt
7 days ago
But (D) combines the best of both worlds for advanced analysis.
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Rebeca
1 months ago
I think (B) would be great for AI-powered insights.
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Pearly
2 months ago
Haha, if the customer wants 'high data volumes and complex reporting', they're definitely not going to be satisfied with standard Salesforce Reports and Dashboards (A). That's like using a toothpick to dig a hole!
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Venita
11 days ago
B) Implement Einstein Analytics for AI-powered insights and predictive analysis.
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Rana
2 months ago
I'm leaning towards (C) - leveraging an external data warehouse. Seems like the most scalable and flexible option to deal with high data volumes and complex reporting.
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Milly
2 months ago
Option (D) seems like the most comprehensive solution to handle the customer's needs. Combining Einstein Analytics and an external data warehouse is a powerful combo!
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Selma
17 days ago
It's important to consider all options to meet the customer's complex reporting needs.
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Paris
18 days ago
Using an external data warehouse for complex queries is crucial for handling high data volumes.
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Niesha
19 days ago
Einstein Analytics can really take data visualization to the next level with AI-powered insights.
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Thurman
20 days ago
I agree, option (D) provides the best of both worlds for scalability and advanced analysis.
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Carline
1 months ago
Combining both options (B) and (C) will definitely meet the customer's high data volume and reporting needs.
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Merilyn
1 months ago
Using an external data warehouse for complex queries is a smart move.
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Loreta
1 months ago
Einstein Analytics can provide valuable AI-powered insights for the customer.
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Kasandra
2 months ago
I agree, option (D) seems like the best choice for scalability and advanced analysis.
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Beatriz
2 months ago
I prefer option D because combining Einstein Analytics with external data warehouse solutions can provide a comprehensive solution for scalability and advanced analysis.
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Nickolas
2 months ago
I agree with Hubert. Option B seems like the most advanced solution for high data volumes and complex reporting needs.
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Hubert
3 months ago
I think option B is the best choice because Einstein Analytics provides AI-powered insights.
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