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Salesforce Contact Center Accredited Professional (AP-226) Exam - Topic 1 Question 40 Discussion

Actual exam question for Salesforce's Contact Center Accredited Professional (AP-226) exam
Question #: 40
Topic #: 1
[All Contact Center Accredited Professional (AP-226) Questions]

The customer requires secure access control for sensitive customer dat

a. Which data model element contributes to data security?

Show Suggested Answer Hide Answer
Suggested Answer: B

Field-Level Security (FLS) in Salesforce is essential for controlling access to sensitive data. It allows administrators to specify which fields are visible and editable by which users or profiles. This ensures that sensitive customer information is only accessible to authorized personnel, thereby contributing significantly to data security. Option 'B. Configure field-level security to grant selective access to sensitive data based on user roles and permissions' is the correct choice as it directly addresses the requirement for secure access control within the Salesforce data model. Reference: Salesforce Documentation on Field-Level Security


by Lottie at Nov 21, 2025, 06:17 AM

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Sharen
3 days ago
I think B is the best choice. Field-level security is crucial.
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Quinn
8 days ago
Wait, can you really use custom fields without restrictions? Sounds sketchy!
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Oneida
13 days ago
C is a good idea, but isn’t it expensive?
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Isreal
18 days ago
A sounds risky, no way that’s secure.
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Maurine
24 days ago
B is definitely the way to go for secure access!
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Melissa
29 days ago
D) Store all customer data in one field? What is this, the 90s? B is the only way to go, folks.
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Reita
1 month ago
B is the way to go. Can't have the janitor accessing the CEO's private info, am I right?
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Asha
1 month ago
I'm going with B. Gotta keep that customer data locked down tight, you know?
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Nieves
1 month ago
Definitely B. Selective access control is the way to go for sensitive data. Can't have everyone snooping around!
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Johanna
2 months ago
Definitely not option A or D, but I wonder if option C could be a complementary measure rather than a primary data model element.
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Elliot
2 months ago
I’m a bit confused about the encryption solutions. Would implementing third-party encryption really be considered a data model element?
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Elfriede
2 months ago
I remember a practice question that emphasized the importance of user roles in data access. I feel like option B aligns with that concept.
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Juan
2 months ago
Ooh, this is a tricky one. I was considering A at first, but you're right, that wouldn't provide the necessary security controls. I think I'm going to go with B - it seems like the most targeted solution to the data security challenge presented in the question.
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Benton
2 months ago
I think field-level security is really important for protecting sensitive data, but I’m not entirely sure if it’s the best option here.
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Shalon
3 months ago
B) is the correct answer. Configuring field-level security is crucial for secure access control to sensitive customer data.
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Jeannetta
3 months ago
D is a hard pass, that’s just asking for trouble.
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Francine
3 months ago
Definitely not D! Storing all customer data in one field with no access control would be a major security risk. I'm leaning towards B as the most appropriate data model element to address the requirement.
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Willodean
3 months ago
Hmm, I'm a bit confused. I was thinking C might be the way to go, with implementing third-party encryption solutions for an extra layer of security. But I'm not sure if that's the most direct answer to the question.
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Yolande
3 months ago
I think B is the best approach here. Configuring field-level security to control access to sensitive data based on user roles and permissions is a key data model element for ensuring data security.
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