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Salesforce Exam Salesforce AI Associate Topic 4 Question 33 Discussion

Actual exam question for Salesforce's Salesforce AI Associate exam
Question #: 33
Topic #: 4
[All Salesforce AI Associate Questions]

How does an organization benefit from using AI to personalize the shopping experience of online customers?

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Suggested Answer: B

The potential consequences of an organization suffering from poor data quality include revenue loss, poor customer service, and reputational damage. Poor data quality can lead to inaccurate analytics and decision-making, impacting customer interactions, marketing strategies, and financial forecasting. These issues ultimately affect customer satisfaction and could lead to financial losses and a damaged brand reputation. Salesforce highlights the importance of maintaining high data quality for effective CRM and AI applications, offering various tools and best practices to enhance data integrity. For guidance on managing and improving data quality in Salesforce, see the Salesforce documentation on data quality at Salesforce Data Quality.


by Alberto at Oct 23, 2024, 08:05 AM

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Kenneth
2 days ago
C) Customers are more likely to visit competitor sites that personalize their experience. Gotta stay competitive in this digital age!
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Alex
4 days ago
But what if customers start sharing too much personal information? Isn't that a privacy concern?
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Roosevelt
5 days ago
I agree with you, Shayne. When a site personalizes my experience, I feel like they understand my preferences.
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Aja
6 days ago
A) Customers are more likely to share personal information with a site that personalizes their experience. But I hope they use it responsibly!
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Aleisha
7 days ago
B) Customers are more likely to be satisfied with their shopping experience. Personalization can really improve customer satisfaction and loyalty.
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Shayne
11 days ago
I think using AI to personalize the shopping experience can make customers more satisfied.
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