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Salesforce Exam Salesforce AI Associate Topic 2 Question 10 Discussion

Actual exam question for Salesforce's Salesforce AI Associate exam
Question #: 10
Topic #: 2
[All Salesforce AI Associate Questions]

What can bias in AI algorithms in CRM lead to?

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Suggested Answer: B

''A potential outcome of using poor-quality data in AI applications is that AI models may produce biased or erroneous results. Poor-quality data means that the data is inaccurate, incomplete, inconsistent, irrelevant, or outdated for the AI task. Poor-quality data can affect the performance and reliability of AI models, as they may not have enough or correct information to learn from or make accurate predictions. Poor-quality data can also introduce or exacerbate biases or errors in AI models, such as human bias, societal bias, confirmation bias, or overfitting or underfitting.''


by Ernie at Dec 26, 2023, 01:08 PM

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Daron
7 days ago
I wonder if the AI algorithms will start discriminating against people with weird names. Better change my name to something more 'normal' before taking the exam!
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Richelle
10 days ago
I think bias in AI algorithms can also result in personalization and target marketing changes.
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Maile
11 days ago
I agree with Alethea, bias in AI algorithms can definitely lead to ethical challenges in CRM systems.
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Alethea
14 days ago
Bias in AI algorithms in CRM can lead to ethical challenges in CRM systems.
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Miss
14 days ago
Ethical challenges? More like ethical minefield! This is why we can't just let the machines run wild. They need a firm leash and a lot of oversight.
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Timothy
15 days ago
But wouldn't bias also affect personalization and target marketing changes?
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Alica
17 days ago
Hmm, I'm not sure if the other options are completely off-base. Bias could potentially impact personalization and ad costs as well. But ethical issues are definitely the most concerning.
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Blondell
5 days ago
A) Personalization and target marketing changes
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Raul
19 days ago
I think option C is the correct answer. Bias in AI can result in unfair or discriminatory practices, which is a major concern for CRM.
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Loreta
20 days ago
Bias in AI algorithms can definitely lead to ethical challenges in CRM systems. We need to be really careful about how these algorithms are designed and implemented.
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Darrin
20 days ago
I agree with Hoa. Bias in AI algorithms can result in unfair treatment of certain groups.
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Hoa
23 days ago
Bias in AI algorithms in CRM can lead to ethical challenges in CRM systems.
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