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Salesforce Sales-101 Exam - Topic 6 Question 16 Discussion

After a sales representative presents a proposal, the customer mentions return on investment as one of their concerns.Which objection category does this fall into?
C) Price
A) Requirements
B) Trust

Salesforce Sales-101 Exam - Topic 6 Question 16 Discussion

Actual exam question for Salesforce's Sales-101 exam
Question #: 16
Topic #: 6
[All Sales-101 Questions]

After a sales representative presents a proposal, the customer mentions return on investment as one of their concerns.

Which objection category does this fall into?

Show Suggested Answer Hide Answer
Suggested Answer: C

Price objections are related to the customer's perception of the value of the solution and their ability or willingness to pay for it. Return on investment (ROI) is a measure of the value that the solution provides in relation to its cost. If the customer is concerned about ROI, it means they are not convinced that the solution is worth the price or that they can afford it. The sales representative should addressthis objection by demonstrating the value proposition of the solution, highlighting the benefits and outcomes that the customer can expect, and showing how the solution can help the customer achieve their goals and solve their problems. The sales representative should also explore the customer's budget and decision-making process, and offer flexible payment options or discounts if possible.Reference:Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]


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Valentin
3 days ago
That's definitely a Price concern.
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Dan
9 days ago
I thought ROI was definitely about Price, but now I'm questioning if it also touches on Trust. I need to review that section again.
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Tijuana
14 days ago
I feel like this could be tricky. It could fit into Requirements if they need specific ROI metrics, but I lean towards Price.
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Lazaro
19 days ago
I remember a practice question where ROI was mentioned, and it was categorized under Trust. It makes sense since they need to trust the proposal's value.
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Lai
24 days ago
I think return on investment might relate to the Price category, but I'm not entirely sure. It could also be about the value they're getting.
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