Salesforce Sales-101 Exam - Topic 1 Question 3 Discussion

Actual exam question for Salesforce's Sales-101 exam

Question #: 3
Topic #: 1

A sales representative is trying to engage a prospect who is unresponsive to cold calls.

Which approach can the sales rep take as an alternative to build interest and align on why a solution meets the prospect's needs?

AEngage the prospect through different channels.

BPause engagement and follow up at another time.

CTry calling the prospect at different times.

Show Suggested Answer

Suggested Answer: A

If a prospect is unresponsive to cold calls, the sales rep can take an alternative approach to build interest and align onwhy a solution meets the prospect's needs by engaging the prospect through different channels. Different channels can include email, social media, text, video, or webinars. By using different channels, the sales rep can increase the chances of reaching theprospect, capture their attention, and provide relevant and personalized messages that showcase the value of the solution. The sales rep should also research the prospect's preferences, needs, and pain points, and use a multi-touch strategy to nurture therelationship and move the prospect along the sales cycle.Reference: [Sales Rep Training: Generate Leads], [Cert Prep: Salesforce Certified Sales Representative: Generate Leads]

by Harrison at Oct 06, 2025, 12:26 PM

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Cecil

12 days ago

C is a waste of time. If they're unresponsive, why call again?

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Evelynn

18 days ago

But if you wait too long, they might forget you!

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Loise

23 days ago

B could be useful too. Sometimes people just need time.

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Jesusa

28 days ago

Agreed! Email or social media might work.

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Lynsey

1 month ago

B) Pausing might just make them forget about you!

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Justine

1 month ago

Not sure if that really works... some people just don’t want to be contacted.

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Fausto

1 month ago

Totally agree, switching it up can spark interest!

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Carissa

2 months ago

A) Engage the prospect through different channels is smart!

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Thaddeus

2 months ago

I feel like trying to call at different times is a bit hit or miss. I’ve seen similar questions where timing was crucial.

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Sunny

2 months ago

I'm not entirely sure, but pausing engagement might just lose the prospect altogether. It feels risky.

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Carmen

2 months ago

I think engaging the prospect through different channels could be effective. I remember practicing that in role-plays.

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Yvonne

2 months ago

Option A is the way to go. Gotta use all the tools in the sales toolkit!

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Evangelina

3 months ago

I think A is the best option. Different channels can reach them better.

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Truman

3 months ago

C) Calling at different times could help, but it’s hit or miss.

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Shayne

3 months ago

I recall a case study where using multiple channels really helped connect with a tough prospect. That seems like the best option here.

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Cherry

3 months ago

Haha, I'd just show up at the prospect's doorstep. That's sure to get their attention!

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Cordell

4 months ago

C is the best choice. Persistence is key when it comes to cold calls.

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Fatima

4 months ago

I'd go with B. Sometimes you just need to take a break and try again later.

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Velda

4 months ago

Option A is the way to go. Gotta try different channels to get that prospect's attention!

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Linwood

4 months ago

This is a tough one. I'd probably try a mix of approaches - engage through different channels, but also be willing to pause and follow up later if I'm not getting anywhere. Gotta stay persistent but also flexible.

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Niesha

5 months ago

I think the key here is to really try to align on their needs. Engaging through different channels is probably the way to go - that way I can try to understand what's important to them.

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Theresia

5 months ago

Ooh, I like the idea of trying to call at different times. Maybe they're just always busy when I call. Switching up the timing could help me catch them at a better moment.

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Lajuana

5 months ago

Ugh, I hate dealing with unresponsive prospects. I'd be tempted to just pause the engagement and follow up later. Sometimes you just need to give them some space.

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Elli

5 months ago

Hmm, this seems like a tricky one. I'd probably try engaging the prospect through different channels first - email, LinkedIn, maybe even a direct mail piece. Gotta keep trying to get their attention.

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Annita

2 months ago

Email and LinkedIn are great options.

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Mattie

3 months ago

I agree, different channels can really help!

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