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A customer is delinquent on their payments.
How should a Revenue Cloud Consultant stop invoicing the customer's account?
Suggested Answer: C
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Comprehensive and Detailed From Exact Extract:
Salesforce Billing includes a Suspend Billing feature that stops invoice generation for an account.
From Salesforce Billing Implementation Guide:
''Use Suspend Billing on the Account to pause invoicing for customers who are delinquent or temporarily blocked.''
''This prevents future invoices without modifying global schedulers or deleting invoice records.''
Option A would halt invoicing for all customers.
Option B removes existing invoices but does not stop future ones.
Salesforce Billing Implementation Guide --- Suspend Billing; Account Billing Controls.
23 comments · newest first
DE
Delpha
2 days ago
Agreed, too many steps in A.
TR
Truman
7 days ago
A seems too complicated.
MA
Marsha
13 days ago
Good point. C might be more comprehensive.
NO
Noel
18 days ago
But what if they have future invoices?
MA
Marsha
23 days ago
I prefer B. Deleting pending invoices seems safer.
DE
Delpha
28 days ago
Suspend Billing directly stops invoicing.
NO
Noel
1 month ago
Why C?
DE
Delpha
1 month ago
I think option C is the best.
NO
Noel
1 month ago
This question is tricky.
FE
Felix
2 months ago
Not sure about C. What if they still owe money after suspension?
MA
Maryann
2 months ago
Definitely C. I've used it before, and it works like a charm.
WY
Wynell
2 months ago
Wait, can you really just suspend billing like that? Sounds too easy!
IS
Isaac
2 months ago
I think B is better. Deleting pending invoices seems more direct.
ED
Edelmira
2 months ago
Option C is the way to go! Suspend Billing is super effective.
LO
Lou
2 months ago
I’m not sure about that. What if they pay later?
RA
Rashad
3 months ago
I agree with C, it’s the safest method to stop invoicing.
ID
Idella
3 months ago
Wait, can you really just delete invoices? That sounds risky!
CA
Candida
3 months ago
I think B is better. Deleting pending invoices seems more straightforward.
TR
Tresa
3 months ago
Option C is the way to go! Suspend Billing is super effective.
TI
Tien
3 months ago
I’m a bit confused about the difference between the Billing Administrator and Billing Operations User permission sets. I hope I remember the right one for this question!
BE
Bethanie
4 months ago
I’m leaning towards option C because it mentions the Suspend Billing button, which seems like the most direct way to stop invoicing.
JO
Johnna
4 months ago
I feel like we practiced a similar question where we had to suspend billing, but I can't recall if it was related to pending invoices or something else.
MO
Moon
4 months ago
I think I remember something about the Billing Administrator permission set being important for stopping invoices, but I'm not entirely sure if it's the right choice here.