Discuss Salesforce Rev-Con-201 Exam Topic 1 Question 14

A critical manual review step in the order fulfillment process is designed to take up to 60 minutes. The company configures the system to trigger an alert if the task is not completed 15 minutes before its scheduled end.

Based on this scenario, which key parameters were configured in the Dynamic Revenue Orchestrator (DRO) system to manage this SLA?

ACompletion Deadline and Warning Interval

BTask Priority and Escalation Rule

CEstimated Duration and Jeopardy Threshold

Suggested Answer: C

Comprehensive and Detailed From Exact Extract:

In DRO, SLA and jeopardy management are typically driven by:

Estimated Duration -- how long a task is expected to take (e.g., 60 minutes).

Jeopardy Threshold -- when a task is considered at risk (e.g., 15 minutes before due time).

These parameters enable jeopardy alerts and proactive management before SLA breaches.

Completion Deadline / Warning Interval (A) and Task Priority / Escalation Rule (B) are more generic concepts and not the named DRO configuration parameters for this specific SLA pattern.

Dynamic Revenue Orchestrator Guide -- Jeopardy Management, Estimated Duration, and Thresholds

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19 comments · newest first

Krissy 23 days ago

I just hope I remember this during the exam!

Dean 28 days ago

A covers both the deadline and alert.

Rodolfo 1 month ago

I’m leaning towards B, but A seems safer.

Mari 1 month ago

I agree, A is the best choice.

Billy 1 month ago

A makes sense. Warning Interval is crucial here.

Reuben 2 months ago

I feel like C is off. Jeopardy Threshold doesn't match.

Ramonita 2 months ago

But what about the warning? B could fit too.

Sena 2 months ago

A sounds right. Completion Deadline is key.

Johnson 2 months ago

I think it's about timing.

Brynn 2 months ago

This question is tricky.

Odette 2 months ago

I’m not sure about that, C) Estimated Duration and Jeopardy Threshold could fit too.

Jamika 3 months ago

Definitely A, that makes the most sense for managing SLAs.

Quentin 3 months ago

Wait, is it really only 60 minutes for a manual review?

Renea 3 months ago

I think B) Task Priority and Escalation Rule is more relevant.

Ashleigh 3 months ago

A) Completion Deadline and Warning Interval sounds right.

Twana 3 months ago

I’m confused about this one. I thought the focus was more on the alert system, which makes me think A) Completion Deadline and Warning Interval is the right choice, but I’m not completely confident.

Iluminada 4 months ago

I feel like C) Estimated Duration and Jeopardy Threshold could also be a possibility since it mentions the 60 minutes and the alert. It’s tricky!

Noe 4 months ago

I’m not entirely sure, but I remember something about task management in a similar practice question. Maybe B) Task Priority and Escalation Rule could be relevant?

Lai 4 months ago

I think the key parameters might be related to timing, so I’m leaning towards A) Completion Deadline and Warning Interval. That seems to fit the scenario.

Salesforce Rev-Con-201 Exam - Topic 1 Question 14 Discussion