Salesforce Public Sector Solutions Accredited Professional (AP-222) Exam - Topic 3 Question 45 Discussion

Actual exam question for Salesforce's Public Sector Solutions Accredited Professional (AP-222) exam

Question #: 45
Topic #: 3

[All Public Sector Solutions Accredited Professional (AP-222) Questions]

Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.

Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?

AImplement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.

BImplement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.

CImplement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.

DImplement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.

Show Suggested Answer

Suggested Answer: C

Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that provide up-to-date information about permit and license processes to constituents. By publishing articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and maintenance costs by not requiring login or user management for the site visitors. Constituents can access the articles before beginning the application process and find answers to their questions without calling the call center. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-digital-forms-with-omniscript

by Frederica at Jul 14, 2025, 01:06 PM

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Rosita

4 months ago

I think B is a solid middle ground!

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Lili

4 months ago

I disagree, D might be more secure for sensitive info.

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Malissa

5 months ago

Wait, can they really publish to an unauthenticated site?

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Cora

5 months ago

A seems too complicated for what they need.

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Xenia

5 months ago

Option C sounds like the best choice for easy access.

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Rosalia

5 months ago

I feel like option D could be beneficial for security, but it might not help with reducing calls since people would need to authenticate first. I'm confused about which one is best.

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Lashon

5 months ago

I practiced a similar question, and I think the key is to ensure constituents can find answers without needing to log in. So, I would go with option C.

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Marlon

6 months ago

I'm not entirely sure, but I think using Lightning Out might be more complex than necessary. Option A seems like it could work too, but I'm leaning towards C.

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Barrett

6 months ago

I remember we discussed the importance of making information easily accessible to reduce call volume. I think option C sounds like a good choice since it allows public access.

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Pamella

6 months ago

This is a tricky one. I'm not super familiar with Salesforce Knowledge and the different ways to publish content, so I'll need to think through the pros and cons of each option carefully. Reducing costs is important, but I also want to make sure the solution provides a good user experience for constituents.

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Omer

6 months ago

Okay, I think I've got a good handle on this. The key is finding a solution that allows constituents to easily access the information they need, while also minimizing costs for Bobahaven. I'm leaning towards option C, as an unauthenticated Experience site page seems like it would meet those requirements.

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Gladis

6 months ago

Hmm, I'm a bit unsure about this one. The question mentions reducing implementation and maintenance costs, so I'll need to carefully consider the options and how they might impact those factors. I'll make sure to read through the details closely.

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Harrison

6 months ago

This looks like a straightforward Salesforce Knowledge question. I'd start by evaluating the options and thinking about the key requirements - reducing implementation and maintenance costs, while providing constituents with easy access to the information they need.

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Madalyn

8 months ago

That's true, option A could definitely help reduce inbound call numbers.

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Jame

8 months ago

Haha, I bet the call center employees are just thrilled to be answering the same questions over and over. Time for some self-service options!

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Lillian

8 months ago

Authenticated or not, as long as the information is up-to-date and easy to find, it should do the trick. Bobahaven just needs to make sure the content is on point.

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Erasmo

7 months ago

A) Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.

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Annice

8 months ago

But option A would allow for easy integration with the public website.

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Sommer

8 months ago

Hmm, I'm not sure. Wouldn't an authenticated Experience site page be more secure? What if we need to track who's accessing the information?

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Veronique

9 months ago

I agree with Luisa. An unauthenticated Experience site page seems like the best choice here. Keeps things simple and accessible for the constituents.

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Marjory

7 months ago

It's important to make information easily accessible to constituents to streamline the process.

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Viva

7 months ago

I agree, an unauthenticated Experience site page would definitely help reduce the number of calls to the call center.

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Brittni

8 months ago

I think option C is the best choice. It would make it easy for constituents to find answers before starting the application process.

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Luisa

9 months ago

Option C looks like the way to go. Providing an unauthenticated Experience site page for constituents to access the information they need is a cost-effective solution that should help reduce call center volume.

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