I think using a roll-up summary field could be the best option since it directly counts related records, but I'm not sure if it works with open cases specifically.
Hmm, this seems like a tricky one. I'll need to carefully read through the details and think about the different sharing and permission scenarios that could be at play.
I'm a bit confused by this question. Updating an array field without knowing the index doesn't seem possible to me. Maybe I'm missing something, but I'm not sure about any operators that can do that.
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