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Salesforce Plat-Arch-201 Exam - Topic 4 Question 3 Discussion

A large automobile company has implemented Salesforce for its sales associates. Leads flow from its website to Salesforce using a batch integration in Salesforce. The batch job converts the leads to Accounts in Salesforce. Customers visiting their retail stores are also created in Salesforce as Accounts.The company has noticed a large number of duplicate Accounts in Salesforce. On analysis, it was found that certain customers could interact with its website and also visit the store. The sales associates use Global Search to search for customers in Salesforce before they create the customers.Which option should a data architect choose to implement to avoid duplicates?
A) leverage duplicate rules in Salesforce to validate duplicates during the account creation process.
B) Develop an Apex class that searches for duplicates and removes them nightly.
C) Implement an MDM solution to validate the customer information before creating Salesforce.
D) Build a custom search functionality that allows sales associates to search for customer in real time upon visiting their retail stores.

Salesforce Plat-Arch-201 Exam - Topic 4 Question 3 Discussion

Actual exam question for Salesforce's Plat-Arch-201 exam
Question #: 3
Topic #: 4
[All Plat-Arch-201 Questions]

A large automobile company has implemented Salesforce for its sales associates. Leads flow from its website to Salesforce using a batch integration in Salesforce. The batch job converts the leads to Accounts in Salesforce. Customers visiting their retail stores are also created in Salesforce as Accounts.

The company has noticed a large number of duplicate Accounts in Salesforce. On analysis, it was found that certain customers could interact with its website and also visit the store. The sales associates use Global Search to search for customers in Salesforce before they create the customers.

Which option should a data architect choose to implement to avoid duplicates?

Show Suggested Answer Hide Answer
Suggested Answer: A

Leveraging duplicate rules in Salesforce to validate duplicates during the account creation process (option A) is the best option to implement to avoid duplicates, as it allows the sales associates to identify and merge duplicate accounts before they are saved. Developing an Apex class that searches for duplicates and removes them nightly (option B) is not a good option, as it may cause data loss or conflicts, and it does not prevent duplicates from being created in the first place. Implementing an MDM solution to validate the customer information before creating Salesforce (option C) is also not a good option, as it may introduce additional complexity and cost, and it does not address the issue of customers interacting with both the website and the store. Building a custom search functionality that allows sales associates to search for customer in real time upon visiting their retail stores (option D) is also not a good option, as it may not be reliable or user-friendly, and it does not leverage the existing Global Search feature.


Contribute your Thoughts:

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Dottie
15 hours ago
A) sounds like the easiest fix for duplicates.
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Bette
6 days ago
B seems risky, nightly removals could cause data loss.
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Janey
11 days ago
Wow, I didn’t realize this was such a common issue!
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Krystina
16 days ago
I’m not so sure about C, MDM sounds complicated.
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Gracia
21 days ago
Totally agree, duplicate rules are essential!
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Ligia
26 days ago
A) is the best choice for preventing duplicates!
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Reita
1 month ago
I think building a custom search could help, but it might not address the root cause of the duplicates. I lean towards option A for a more straightforward solution.
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Julio
1 month ago
I’m a bit confused about the MDM solution. I know it can help, but would it be overkill for just managing duplicates in Salesforce?
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Nada
1 month ago
This question feels similar to one we practiced about data quality. I think option A makes the most sense for preventing duplicates during account creation.
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Willodean
3 months ago
I remember we discussed duplicate rules in class, but I'm not sure if they would catch all duplicates in real-time.
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