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Salesforce Plat-Admn-301 Exam - Topic 3 Question 14 Discussion

An administrator has been tasked with sending an email notification to all project team members when project status is changed to Allocated. Project teams contain users from different departments and different roles.How should an administrator ensure the proper users will receive the email?
D) Create public groups for each project team and send the email alert to the project group.
A) Configure a queue for the project team and have members view the queue's list view.
B) Use sharing rules to automatically share with the individual users in the project team.
C) Move the project users to the same role and send the email alert to everyone in the role.

Salesforce Plat-Admn-301 Exam - Topic 3 Question 14 Discussion

Actual exam question for Salesforce's Plat-Admn-301 exam
Question #: 14
Topic #: 3
[All Plat-Admn-301 Questions]

An administrator has been tasked with sending an email notification to all project team members when project status is changed to Allocated. Project teams contain users from different departments and different roles.

How should an administrator ensure the proper users will receive the email?

Show Suggested Answer Hide Answer
Suggested Answer: D

Public groups let you share records with a set of users defined by criteria such as role, profile, or individual users. You can use public groups as recipients for email alerts in workflow rules or process builder. Reference: https://trailhead.salesforce.com/en/content/learn/modules/administration_essentials_for_new_admins_in_lightning_experience/administration_essentials_for_new_admins_in_lightning_experience_security_sharing


by Daniel at Jun 29, 2026, 04:44 PM

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Anthony
3 days ago
I like D, groups make it easier to manage communications!
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Maryann
8 days ago
Wait, can you really just move users to the same role? That sounds risky.
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Talia
13 days ago
A is too passive, we need direct alerts!
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Marcos
18 days ago
I disagree, B could work better for targeted notifications.
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Franchesca
23 days ago
D seems like the best option for keeping everyone in the loop.
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Viki
29 days ago
D is definitely the easiest way to keep everyone in the loop.
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Tanja
1 month ago
Surprised that C is even an option, that could cause issues!
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Yuki
1 month ago
B sounds complicated, not sure if it’s worth it.
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Nicolette
1 month ago
I disagree, A could work too if they check the queue regularly.
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Estrella
2 months ago
D seems like the best option for reaching everyone.
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Emilio
2 months ago
I recall that queues are more for task management, so option A might not be the best choice for sending notifications.
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Jessenia
2 months ago
I practiced a similar question where we had to notify users based on roles. I feel like option C could lead to confusion if roles change frequently.
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Sina
2 months ago
I'm not entirely sure about the sharing rules in option B. I remember something about them being complex and not always effective for notifications.
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Ashley
2 months ago
I think option D makes the most sense since creating public groups would allow for easy management of team members across departments.
upvoted 0 times
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