Salesforce Plat-Admn-301 Exam - Topic 2 Question 5 Discussion

Actual exam question for Salesforce's Plat-Admn-301 exam

Question #: 5
Topic #: 2

Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved.

How should the administrator solve this issue?

AModify the page layouts to move the Country field into its own section.

BAdd a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian.

CCreate an in-app guidance prompt for Canadian records.

DCreate a new record type and page layout for Canadian customers, ensuring their pages look different.

Show Suggested Answer

Suggested Answer: B

A rich text component allows administrators to add custom text or images to a Lightning page. Conditional visibility allows administrators to control when a component is visible based on criteria such as field values or device type. By using these features, administrators can highlight Canadian customers as a potential challenge for fulfillment without modifying the page layout or creating a new record type. Reference: https://help.salesforce.com/articleView?id=sf.app_builder_components_rich_text.htm&type=5 https://help.salesforce.com/articleView?id=sf.app_builder_component_visibility.htm&type=5

by Jestine at Dec 21, 2025, 08:03 PM

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Carman

7 days ago

Option A is a bit too much. Modifying the page layout to move the Country field into its own section feels like a heavy-handed approach.

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Maile

13 days ago

Option D is overkill. Creating a separate record type and layout just for Canadian customers is too much effort for a temporary shipping issue.

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Mohammad

18 days ago

I like option C. An in-app guidance prompt is a nice way to call attention to the shipping challenge without making permanent changes to the page layout.

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Tesha

23 days ago

Option B seems like the best solution. Conditional visibility is a great way to highlight the shipping issue for Canadian customers without disrupting the overall layout.

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Tequila

28 days ago

I think modifying the page layout could work, but it might not be as noticeable as the other options. I’m leaning towards the in-app guidance prompt.

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An

1 month ago

Conditional visibility sounds familiar from our last session. It seems like a good way to address the Canadian customers without changing too much.

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Ira

1 month ago

I'm leaning towards the in-app guidance prompt. It seems like the most straightforward way to draw attention to the shipping issue without making major changes to the page layout.

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Mabel

1 month ago

Creating a separate record type and page layout just for Canadian customers seems a bit overkill for this situation. I'd try to find a more efficient solution if possible.

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Lizette

2 months ago

An in-app guidance prompt could be a good way to highlight the issue for the sales team. That seems like the simplest solution that meets the requirements.

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Antonio

2 months ago

Hmm, the conditional visibility option sounds interesting. I'd want to make sure I understand how to set that up properly though. Might be a bit tricky.

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Claudio

2 months ago

I think I'd start by looking at the options and trying to understand the requirements. Moving the Country field into its own section seems like it could work, but I'm not sure if that's the best approach.

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