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Salesforce Plat-Admn-301 Exam - Topic 2 Question 5 Discussion

Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved.How should the administrator solve this issue?
B) Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian.
A) Modify the page layouts to move the Country field into its own section.
C) Create an in-app guidance prompt for Canadian records.
D) Create a new record type and page layout for Canadian customers, ensuring their pages look different.

Salesforce Plat-Admn-301 Exam - Topic 2 Question 5 Discussion

Actual exam question for Salesforce's Plat-Admn-301 exam
Question #: 5
Topic #: 2
[All Plat-Admn-301 Questions]

Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved.

How should the administrator solve this issue?

Show Suggested Answer Hide Answer
Suggested Answer: B

A rich text component allows administrators to add custom text or images to a Lightning page. Conditional visibility allows administrators to control when a component is visible based on criteria such as field values or device type. By using these features, administrators can highlight Canadian customers as a potential challenge for fulfillment without modifying the page layout or creating a new record type. Reference: https://help.salesforce.com/articleView?id=sf.app_builder_components_rich_text.htm&type=5 https://help.salesforce.com/articleView?id=sf.app_builder_component_visibility.htm&type=5


by Jestine at Dec 21, 2025, 08:03 PM

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Fredric
24 days ago
Option C is good for reminders, but we need a visual cue too.
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Michel
29 days ago
I feel like option B is the most efficient. Less clutter on the page.
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Isaiah
1 month ago
I like option D. A new layout could really highlight the issue.
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Virgilio
1 month ago
Option A seems too simple. We need something more noticeable.
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Gracia
2 months ago
I agree, but option C could also work well. It provides guidance.
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Lucina
2 months ago
I think option B is the best. It directly addresses the Canadian customers.
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Tashia
2 months ago
Sounds like overkill to me, can’t we just use a banner or something?
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Tegan
2 months ago
Wait, are we really making a whole new record type for just Canada?
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Arlene
2 months ago
A simple highlight would work too, but I like B.
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Youlanda
2 months ago
Not sure about that, D could be more effective.
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Kimbery
3 months ago
I'm just picturing the sales team frantically searching for a "Ship to Canada" checkbox. Option C would be a nice way to keep them informed without too much fuss.
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Clare
3 months ago
Haha, I bet the sales team is just hoping for a magic button to solve all their shipping woes. Option B sounds like the most practical solution.
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Carman
3 months ago
Option A is a bit too much. Modifying the page layout to move the Country field into its own section feels like a heavy-handed approach.
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Maile
4 months ago
Option D is overkill. Creating a separate record type and layout just for Canadian customers is too much effort for a temporary shipping issue.
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Mohammad
4 months ago
I like option C. An in-app guidance prompt is a nice way to call attention to the shipping challenge without making permanent changes to the page layout.
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Tesha
4 months ago
Option B seems like the best solution. Conditional visibility is a great way to highlight the shipping issue for Canadian customers without disrupting the overall layout.
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Tequila
4 months ago
I think modifying the page layout could work, but it might not be as noticeable as the other options. I’m leaning towards the in-app guidance prompt.
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An
4 months ago
Conditional visibility sounds familiar from our last session. It seems like a good way to address the Canadian customers without changing too much.
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Ira
5 months ago
I'm leaning towards the in-app guidance prompt. It seems like the most straightforward way to draw attention to the shipping issue without making major changes to the page layout.
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Mabel
5 months ago
Creating a separate record type and page layout just for Canadian customers seems a bit overkill for this situation. I'd try to find a more efficient solution if possible.
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Lizette
5 months ago
An in-app guidance prompt could be a good way to highlight the issue for the sales team. That seems like the simplest solution that meets the requirements.
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Antonio
5 months ago
Hmm, the conditional visibility option sounds interesting. I'd want to make sure I understand how to set that up properly though. Might be a bit tricky.
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Claudio
5 months ago
I think I'd start by looking at the options and trying to understand the requirements. Moving the Country field into its own section seems like it could work, but I'm not sure if that's the best approach.
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Stefan
5 months ago
I'm not entirely sure, but I feel like creating a new record type might complicate things more than necessary.
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Marisha
6 months ago
I think option B is the best choice!
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Rolland
6 months ago
I remember we practiced something similar where we had to highlight specific records. I think using a rich text component could be effective here.
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