Discuss Salesforce Plat-Admn-301 Exam Topic 2 Question 12

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

What could be the cause or the charges to routing?

AThe old workflow rules are still active and impacting routing.

BThe flow precedes assignment rules; workflow rules are after assignment rules.

CAssignment rules no longer reference the correct fields.

DMultiple automation tools have been used and the automation is executed in a different order.

Suggested Answer: D

Multiple automation tools have been used and the automation is executed in a different order. This could cause some cases to route in unexpected ways, because the before save flow might override or conflict with the assignment rules or other automation tools that run after the record is saved. The administrator should review the order of execution and ensure that the flow logic is consistent with the other automation tools. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm

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17 comments · newest first

Temeka 1 month ago

Right, A could definitely be affecting routing.

Son 1 month ago

Yeah, but if the old rules are still there, that’s a big problem.

Sherman 1 month ago

I feel like D is the most likely cause. Too many automations!

Alishia 2 months ago

C could be an issue too. Fields might be wrong.

Rhea 2 months ago

True, but if old rules are still active, that’s A.

Deeanna 2 months ago

What about D? Multiple tools could mess things up.

Cruz 2 months ago

I agree, B makes sense. It changes the order.

Temeka 2 months ago

I think it's B. The flow runs before assignment rules.

Ronnie 2 months ago

Nah, I don't think A is the problem. Those rules should be inactive now.

Reena 3 months ago

D makes sense too. Too many automations can get messy.

Tyra 3 months ago

Wait, I didn't know the old rules could still affect things!

Irene 3 months ago

I think it's C. The fields might not be set up right anymore.

Audria 3 months ago

B is definitely the issue here. Flows run before assignment rules.

Shenika 3 months ago

I’ve read that using multiple automation tools can complicate things. If they execute in a different order, it could definitely lead to issues.

Viola 4 months ago

I feel like option C could be a possibility too. If the assignment rules are referencing the wrong fields, that might explain the unexpected routing.

Glory 4 months ago

I think I saw a practice question about the order of execution. If the flow runs before assignment rules, that could definitely change routing.

Cecil 4 months ago

I remember something about how workflow rules and flows interact, but I'm not sure if the old rules could still be affecting things.

Salesforce Plat-Admn-301 Exam - Topic 2 Question 12 Discussion