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Salesforce Plat-Admn-301 Exam - Topic 2 Question 12 Discussion

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.What could be the cause or the charges to routing?
D) Multiple automation tools have been used and the automation is executed in a different order.
A) The old workflow rules are still active and impacting routing.
B) The flow precedes assignment rules; workflow rules are after assignment rules.
C) Assignment rules no longer reference the correct fields.

Salesforce Plat-Admn-301 Exam - Topic 2 Question 12 Discussion

Actual exam question for Salesforce's Plat-Admn-301 exam
Question #: 12
Topic #: 2
[All Plat-Admn-301 Questions]

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

What could be the cause or the charges to routing?

Show Suggested Answer Hide Answer
Suggested Answer: D

Multiple automation tools have been used and the automation is executed in a different order. This could cause some cases to route in unexpected ways, because the before save flow might override or conflict with the assignment rules or other automation tools that run after the record is saved. The administrator should review the order of execution and ensure that the flow logic is consistent with the other automation tools. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm


by Silva at May 31, 2026, 07:10 PM

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Alishia
3 days ago
C could be an issue too. Fields might be wrong.
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Rhea
8 days ago
True, but if old rules are still active, that’s A.
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Deeanna
13 days ago
What about D? Multiple tools could mess things up.
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Cruz
18 days ago
I agree, B makes sense. It changes the order.
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Temeka
23 days ago
I think it's B. The flow runs before assignment rules.
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Ronnie
29 days ago
Nah, I don't think A is the problem. Those rules should be inactive now.
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Reena
1 month ago
D makes sense too. Too many automations can get messy.
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Tyra
1 month ago
Wait, I didn't know the old rules could still affect things!
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Irene
1 month ago
I think it's C. The fields might not be set up right anymore.
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Audria
2 months ago
B is definitely the issue here. Flows run before assignment rules.
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Shenika
2 months ago
I’ve read that using multiple automation tools can complicate things. If they execute in a different order, it could definitely lead to issues.
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Viola
2 months ago
I feel like option C could be a possibility too. If the assignment rules are referencing the wrong fields, that might explain the unexpected routing.
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Glory
2 months ago
I think I saw a practice question about the order of execution. If the flow runs before assignment rules, that could definitely change routing.
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Cecil
2 months ago
I remember something about how workflow rules and flows interact, but I'm not sure if the old rules could still be affecting things.
upvoted 0 times
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