Salesforce Plat-Admn-201 Exam - Topic 3 Question 10 Discussion

Actual exam question for Salesforce's Plat-Admn-201 exam

Question #: 10
Topic #: 3

Which Salesforce feature allows a Platform Administrator to automate3 the routing of records to specific users for review and decision-making based on predefined criteria?

AAssignment Rules

BValidation Rules

CApproval Process

DSchema Builder

Show Suggested Answer

Suggested Answer: C

An Approval Process is the dedicated Salesforce feature for managing workflows that require human 'review and decision-making.' Unlike Assignment Rules (Option A), which simply change the owner of a record, an Approval Process locks the record to prevent further changes and routes a formal request to an 'Approver.' This approver can then choose to Approve, Reject, or Reassign the request. The process can include multiple steps, entry criteria (e.g., 'only if discount > 10%'), and specific automated actions that occur once the final decision is made. Validation Rules (Option B) are used to prevent saving bad data, not for routing. Schema Builder (Option D) is a visualization tool for the data model. Therefore, when a business process requires an official 'sign-off' or 'decision,' the Approval Process engine is the correct architectural choice.

by Theresia at May 01, 2026, 11:33 AM

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