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Salesforce Exam Order Management Administrator Topic 1 Question 22 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 22
Topic #: 1
[All Order Management Administrator Questions]

Order Allocation should work on Order Items in which status?

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Suggested Answer: D

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference:Order Management Console,Order Management Lifecycle


by Emmett at Jul 02, 2024, 11:58 AM

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Nicolette
2 days ago
C) Ordered is the way to go. Once the order has been placed, that's when you need to allocate it. Anything else would be just chaos.
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Stanton
3 days ago
Definitely D) Awaiting Allocation. I mean, what's the point of allocating orders that haven't even been placed yet? That's just asking for trouble.
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Pete
14 days ago
I see both points, but I think it makes sense for Order Allocation to work on Order Items in status C) Ordered, as that's when the order is confirmed and ready to be processed.
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Yuki
15 days ago
I disagree, I believe it should be in status D) Awaiting Allocation because that's when the order is ready to be allocated.
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Ernest
16 days ago
I think Order Allocation should work on Order Items in status A) Pending.
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Von
17 days ago
I believe Order Allocation should work on Order Items in 'Awaiting Allocation' status for better efficiency.
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Loise
19 days ago
B) created seems like the right choice to me. The system should be able to allocate orders as soon as they are created, right?
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Leonie
3 days ago
A) Pending is the correct status for Order Allocation.
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Glory
21 days ago
I think the correct answer is D) Awaiting Allocation. Order Allocation should work on items that are ready to be allocated, not just created or pending orders.
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Colton
23 days ago
I agree with Krystal, 'Pending' status makes sense for Order Allocation.
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Krystal
26 days ago
I think Order Allocation should work on Order Items in 'Pending' status.
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