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Salesforce Exam Order Management Administrator Topic 1 Question 13 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 13
Topic #: 1
[All Order Management Administrator Questions]

Which of the following options represent two ways that an administrator can utilize APIs in Workbench to query Order Summaries?

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Suggested Answer: D

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference:Order Management Console,Order Management Lifecycle


by Valentine at Mar 07, 2024, 07:09 AM

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Dick
7 days ago
Hmm, I'm not sure about this one. I've used the Composite API for something like this, but I can't remember if that's the right answer.
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Paul
10 days ago
I think the answer is B) Connect API and Platform API. That's what I've used in Workbench to query Order Summaries before.
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Tabetha
12 days ago
Hmm, that's interesting. Can you explain why you think that?
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Elizabeth
15 days ago
I disagree, I believe the correct answer is C) Platform API and Composite API.
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Tabetha
23 days ago
I think the answer is A) Apex API and Connect API.
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