Salesforce Exam OmniStudio-Consultant Topic 6 Question 66 Discussion

Actual exam question for Salesforce's Salesforce Certified OmniStudio Consultant exam

Question #: 66
Topic #: 6

[All Salesforce Certified OmniStudio Consultant Questions]

A business wants to display customer 360 information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.

Which tool should a consultant recommend to meet this requirement?

AOmniscript

BLightning web components

CVisualforce Page

DFlexCards

Show Suggested Answer

Suggested Answer: B

by Dulce at Apr 10, 2024, 11:22 AM

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Beatriz

2 days ago

Omniscript is a powerful tool, but I'm not sure if it's the best fit for this use case. It's more focused on building complex processes and workflows.

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Dalene

3 days ago

FlexCards sounds interesting. I'm not too familiar with it, but the name suggests it might be a good fit for grouping information and enabling different actions.

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Fletcher

4 days ago

Visualforce Page could also work, but it's an older technology and might not have the same level of flexibility and customization as Lightning Web Components.

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Frederica

6 days ago

I think Lightning Web Components might be a good option. It allows you to build reusable, lightweight components that can handle different types of data and user interactions.

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Billye

7 days ago

This is a tricky question. The customer 360 information needs to be grouped logically, and the agents need to take different actions based on the context. I'm not sure which tool would be the best fit.

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