Salesforce Certified Nonprofit Cloud Consultant (NP-Con-102) Exam - Topic 5 Question 13 Discussion

Actual exam question for Salesforce's Salesforce Certified Nonprofit Cloud Consultant (NP-Con-102) exam

Question #: 13
Topic #: 5

[All Salesforce Certified Nonprofit Cloud Consultant (NP-Con-102) Questions]

A local community center provides health care services to eligible local residents. Staff currently triage patients through of a series of qualifying questions that drive additional qualification questions. The center wants to extend triage capabilities to its volunteers to determine whether residents qualify for services. Service decisions need to be made immediately while the patient is interacting with the staff or volunteer.

Which solution should the consultant recommend?

AUse Case records, Validation Rules and Process Builder to post case details to the central volunteer Chatter Group so all volunteers can collaborate on eligible services.

BCreate a Flow to guide volunteers on triage screens, capture accurate data and generate a services decision.

CUse a Standard Lightning Component to displaying custom fields from several objects and generate a services decision.

DUse a Workflow Rule with Field Updates and Case Assignment Rules to triage and assign the case to the proper services queue.

Show Suggested Answer

Suggested Answer: B

by Casie at May 03, 2022, 04:23 AM

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Karan

4 months ago

Not sure if C can handle the complexity of the triage needed.

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Teddy

4 months ago

I think B is definitely the way to go for accurate data capture!

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Margarita

4 months ago

Surprised that D is even an option, it feels outdated for this situation.

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Gaynell

4 months ago

I disagree, A could create confusion with too many volunteers involved.

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Roselle

4 months ago

B seems like the best option for guiding volunteers through the process.

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Denae

5 months ago

I practiced a similar question where we had to choose between automation tools. I think A could work, but it might not provide immediate answers like B would.

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Arminda

5 months ago

I'm not entirely sure, but I feel like using a Flow could be more effective than just posting to Chatter. It seems like it would streamline the process better.

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Rolland

5 months ago

I remember we discussed the importance of real-time decision-making in triage scenarios. I think B might be the best option since it guides volunteers through the process.

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Monte

5 months ago

I vaguely recall that Workflow Rules are more for background processes. I don't think D would be suitable for immediate service decisions, right?

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Anissa

5 months ago

Migrating the SAP environment as-is to Azure using Azure Site Recovery sounds like a straightforward approach, but I'm not sure if that's the best solution for this complex scenario. I'll need to think through the potential challenges and alternatives.

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Tamera

5 months ago

Hmm, I'm a little unsure about this one. The question is asking about the balance between responsibility and something else, but I'm not totally clear on what the right answer is. I'll have to think it through.

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Eric

5 months ago

Alright, I've got this. The key is to focus on the Alias, since that's the only thing that matters for simplifying the configuration.

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Desiree

5 months ago

Ah, I think I've got it. "Silo custodian" is the odd one out here. The other three roles are all typical in an SOA project, but I don't recall ever hearing about a "silo custodian" before.

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